Suppliers and partners → strategy and goals → product or service design → production or delivery
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 27
- Of their industry
- 2%
The pattern
What every instance has, in order
- PeopleSuppliers and partnersin 100% of instancesmoney
- DecisionsStrategy and goalsin 100% of instancesthen
- ProcessProduct or service designin 96% of instancesinformation
- ProcessProduction or deliveryin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Sales
56%
15
Customer service and support
52%
14
Account management
30%
8
Site and operations engineers
22%
6
Lead generation
67%
18
Hiring
59%
16
Billing and invoicing
41%
11
Customer onboarding
30%
8
Uptime and incident response
30%
8
Quality control
26%
7
Proposals and quoting
22%
6
Procurement
22%
6
Logistics and fulfilment
22%
6
Integrations
37%
10
Usage metering and billing
30%
8
Core system of record
30%
8
Network and interconnection
26%
7
Customer data
44%
12
Reporting and dashboards
33%
9
Regions and availability zones
26%
7
Data management
26%
7
Legal and contracts administration
26%
7
Cash and treasury
22%
6
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners12 findingsDependency 10 · Dependency (public record) 2 · at 12 companies
- Licences and registrations4 findingsDependency 3 · Dependency (public record) 1 · at 4 companies
- Procurement4 findingsBottleneck 2 · Dependency 2 · at 3 companies
- Sales4 findingsDependency 3 · Manual hand-off 1 · at 4 companies
- Production or delivery3 findingsDependency 2 · Workaround 1 · at 3 companies
- Pricing3 findingsManual hand-off 1 · Tacit rule 1 · Workaround (public record) 1 · at 3 companies
- Governance and decision rights2 findingsDependency 1 · Tacit rule (public record) 1 · at 2 companies
- Hiring2 findingsBottleneck 1 · Manual hand-off 1 · at 2 companies
Seen across
Where it holds
Industries
- Cloud and GPU compute providers30%
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers19%
- Media Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers15%
- Data platforms, warehouses and analytics11%
- Data centre operators and colocation4%
- Information & media4%
Business model
- product26%
- subscription15%
- asset4%
- marketplace4%
Size
- 1000+ people15%
- 11-50 people15%
- 51-200 people7%
- 201-500 people4%
- 501-1000 people4%
Region
- United States48%
- Philippines7%
- San Francisco, United States7%
- France4%
- India4%
- Italy4%
Instances
The 27 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.