Disciplines and journal portfolio Demand: winning customers | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
|---|
Author and society acquisition Demand: winning customers | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Library and institutional sales Demand: winning customers | People | LowLayer only | 0 of 0 mapped; too few to read | — |
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Subscription prices and publication charges Demand: winning customers | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Proposals and quoting Demand: winning customers | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Licences, society and author agreements Demand: winning customers | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Subscriptions and consortium deals Demand: winning customers | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Journal and book programme Supply: making or delivering the offer | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Planning and scheduling Supply: making or delivering the offer | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Procurement Supply: making or delivering the offer | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Suppliers and partners Supply: making or delivering the offer | People | LowLayer only | 0 of 0 mapped; too few to read | — |
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Publishing workflow Supply: making or delivering the offer | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Quality control Supply: making or delivering the offer | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Inventory and assets Supply: making or delivering the offer | Data | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Logistics and fulfilment Supply: making or delivering the offer | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Peer review Supply: making or delivering the offer | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Production and typesetting Supply: making or delivering the offer | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Customer onboarding Customers: keeping them | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Customer service and support Customers: keeping them | People | LowLayer only | 0 of 0 mapped; too few to read | — |
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Account management Customers: keeping them | People | LowLayer only | 0 of 0 mapped; too few to read | — |
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Author, reviewer and institution records Customers: keeping them | Data | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Licence renewals Customers: keeping them | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Author services Customers: keeping them | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Billing and invoicing Money: getting paid and paying | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Collections and receivables Money: getting paid and paying | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Payments and payables Money: getting paid and paying | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Payroll Money: getting paid and paying | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Accounting and close Money: getting paid and paying | Software | HighLayer only | 0 of 0 mapped; too few to read | — |
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Budgeting and forecasting Money: getting paid and paying | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Cash and treasury Money: getting paid and paying | Data | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Article charges and open-access agreements Money: getting paid and paying | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Org structure People: who does the work | People | LowLayer only | 0 of 0 mapped; too few to read | — |
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Hiring People: who does the work | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Onboarding and training People: who does the work | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Performance and pay People: who does the work | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Scheduling and capacity People: who does the work | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Policies and culture People: who does the work | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Editors and editorial boards People: who does the work | People | LowLayer only | 0 of 0 mapped; too few to read | — |
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Core system of record Systems: tools and data | Software | HighLayer only | 0 of 0 mapped; too few to read | — |
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Communication tools Systems: tools and data | Software | HighLayer only | 0 of 0 mapped; too few to read | — |
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Integrations Systems: tools and data | Software | HighLayer only | 0 of 0 mapped; too few to read | — |
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Reporting and dashboards Systems: tools and data | Data | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Data management Systems: tools and data | Data | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Security and access Systems: tools and data | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Manuscript submission system Systems: tools and data | Software | HighLayer only | 0 of 0 mapped; too few to read | — |
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Indexing, metadata and persistent identifiers Systems: tools and data | Data | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Content hosting platform Systems: tools and data | Software | HighLayer only | 0 of 0 mapped; too few to read | — |
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Licences and registrations Control: rules the company runs under | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Regulatory compliance Control: rules the company runs under | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Insurance and risk Control: rules the company runs under | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Legal and contracts administration Control: rules the company runs under | Data | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Health, safety and environment Control: rules the company runs under | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Research integrity Control: rules the company runs under | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Strategy and goals Direction: deciding where it goes | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Governance and decision rights Direction: deciding where it goes | Decisions | LowLayer only | 0 of 0 mapped; too few to read | — |
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Management cadence Direction: deciding where it goes | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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Learning and improvement Direction: deciding where it goes | Process | MediumLayer only | 0 of 0 mapped; too few to read | — |
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