System Atlas
Atlas
Constructs/Knowledge

Market and positioning → pricing → customer service and support → suppliers and partners (+2)

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Within one industryHolds in Cloud, data centre and data platform providers. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
10
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 90% of instances
    money
  2. Decisions
    Pricing
    in 100% of instances
    then
  3. People
    Customer service and support
    in 100% of instances
    information
  4. People
    Suppliers and partners
    in 90% of instances
    material
  5. Process
    Product or service design
    in 90% of instances
    then
  6. Decisions
    Security and access
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 6
At least 90% have it
People2
Customer service and support
100%
10
Suppliers and partners
90%
9
Process1
Product or service design
90%
9
Decisions3
Market and positioning
90%
9
Pricing
100%
10
Security and access
100%
10
Variant 28
20 to 80%: where they differ · Members
People3
Org structure
70%
7
Sales
50%
5
Account management
20%
2
Process10
Lead generation
80%
8
Production or delivery
70%
7
Hiring
60%
6
Customer onboarding
50%
5
Quality control
30%
3
Logistics and fulfilment
30%
3
Billing and invoicing
30%
3
Learning and improvement
30%
3
Proposals and quoting
20%
2
Planning and scheduling
20%
2
Software2
Integrations
80%
8
Core system of record
30%
3
Data5
Reporting and dashboards
50%
5
Data management
40%
4
Legal and contracts administration
40%
4
Inventory and assets
30%
3
Customer data
30%
3
Decisions8
Policies and culture
70%
7
Regulatory compliance
70%
7
Strategy and goals
70%
7
Contracts
60%
6
Licences and registrations
30%
3
Governance and decision rights
30%
3
Performance and pay
20%
2
Data protection and security assurance
20%
2
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales4 findings
    Manual hand-off 3 · Dependency 1 · at 3 companies
  • Production or delivery3 findings
    Dependency 2 · Bottleneck (public record) 1 · at 3 companies
  • Pricing2 findings
    Manual hand-off 1 · Tacit rule 1 · at 2 companies
  • Suppliers and partners2 findings
    Dependency 1 · Manual hand-off (public record) 1 · at 2 companies
  • Billing and invoicing1 finding
    Manual hand-off 1 · at 1 company
  • Data protection and security assurance1 finding
    Dependency (public record) 1 · at 1 company
  • Hiring1 finding
    Dependency 1 · at 1 company
  • Legal and contracts administration1 finding
    Dependency (public record) 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription50%
  • service20%
Size
  • 11-50 people10%
  • 501-1000 people10%
  • 51-200 people10%
Region
  • United States40%
  • Bay Area, CA and Amsterdam, NL10%
  • Germany10%
  • Remote (founded in the United Kingdom)10%
  • San Francisco, CA10%
  • San Francisco, United States10%
Instances
The 10 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member