System Atlas
Atlas
Constructs/Knowledge

Market and positioning → policies and culture → pricing → product or service design (+1)

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
41
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 93% of instances
    then
  2. Decisions
    Policies and culture
    in 100% of instances
    then
  3. Decisions
    Pricing
    in 100% of instances
    control
  4. Process
    Product or service design
    in 95% of instances
    information
  5. People
    Suppliers and partners
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 5
At least 90% have it
People1
Suppliers and partners
100%
41
Process1
Product or service design
95%
39
Decisions3
Market and positioning
93%
38
Policies and culture
100%
41
Pricing
100%
41
Variant 22
20 to 80%: where they differ · Members
People3
Customer service and support
66%
27
Sales
56%
23
Account management
27%
11
Process6
Production or delivery
71%
29
Billing and invoicing
44%
18
Customer onboarding
41%
17
Quality control
39%
16
Logistics and fulfilment
29%
12
Learning and improvement
22%
9
Software2
Integrations
44%
18
Core system of record
29%
12
Data4
Customer data
41%
17
Reporting and dashboards
27%
11
Legal and contracts administration
27%
11
Inventory and assets
22%
9
Decisions7
Security and access
73%
30
Regulatory compliance
66%
27
Contracts
59%
24
Governance and decision rights
49%
20
Performance and pay
41%
17
Data protection and security assurance
27%
11
Usage pricing and metering
24%
10
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Suppliers and partners16 findings
    Dependency 15 · Manual hand-off (public record) 1 · at 16 companies
  • Sales10 findings
    Manual hand-off 6 · Dependency 3 · Tacit rule 1 · at 9 companies
  • Pricing7 findings
    Tacit rule 4 · Manual hand-off 3 · at 7 companies
  • Customer service and support5 findings
    Dependency 2 · Tacit rule 2 · Informal channel 1 · at 5 companies
  • Production or delivery4 findings
    Dependency 4 · at 4 companies
  • Customer onboarding3 findings
    Dependency 2 · Manual hand-off 1 · at 3 companies
  • Billing and invoicing2 findings
    Manual hand-off 2 · at 2 companies
  • Product or service design2 findings
    Dependency 1 · Dependency (public record) 1 · at 2 companies
Seen across
Where it holds
Business model
  • subscription22%
  • product12%
  • marketplace7%
  • asset2%
Size
  • 201-500 people12%
  • 51-200 people12%
  • 1000+ people10%
  • 11-50 people5%
  • 501-1000 people5%
Region
  • United States54%
  • San Francisco, United States7%
  • North America5%
  • Bay Area, CA and Amsterdam, NL2%
  • France2%
  • Global, remote-first2%
Instances
The 41 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member