System Atlas
Atlas
Constructs/Knowledge

Market and positioning → org structure → policies and culture

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 27 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
89
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 93% of instances
    then
  2. People
    Org structure
    in 100% of instances
    then
  3. Decisions
    Policies and culture
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Org structure
100%
89
Decisions2
Market and positioning
93%
83
Policies and culture
100%
89
Variant 24
20 to 80%: where they differ · Members
People4
Suppliers and partners
60%
53
Sales
49%
44
Customer service and support
49%
44
Account management
20%
18
Process7
Hiring
78%
69
Production or delivery
66%
59
Quality control
43%
38
Customer onboarding
39%
35
Billing and invoicing
28%
25
Learning and improvement
26%
23
Onboarding and training
21%
19
Software2
Integrations
31%
28
Core system of record
24%
21
Data3
Customer data
33%
29
Reporting and dashboards
28%
25
Inventory and assets
22%
20
Decisions8
Strategy and goals
78%
69
Regulatory compliance
62%
55
Pricing
57%
51
Governance and decision rights
55%
49
Security and access
44%
39
Contracts
40%
36
Performance and pay
26%
23
Data protection and security assurance
21%
19
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Suppliers and partners21 findings
    Dependency 19 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 20 companies
  • Sales19 findings
    Manual hand-off 10 · Dependency 5 · Informal channel 2 · Bottleneck 1 · Tacit rule 1 · at 18 companies
  • Production or delivery14 findings
    Dependency 9 · Manual hand-off 3 · Bottleneck 1 · Tacit rule 1 · at 14 companies
  • Customer onboarding8 findings
    Dependency 6 · Bottleneck 1 · Manual hand-off 1 · at 8 companies
  • Hiring8 findings
    Tacit rule 5 · Bottleneck 2 · Manual hand-off 1 · at 7 companies
  • Policies and culture7 findings
    Tacit rule 5 · Bottleneck 1 · Workaround 1 · at 7 companies
  • Quality control7 findings
    Dependency 7 · at 7 companies
  • Customer service and support7 findings
    Dependency 3 · Informal channel 2 · Tacit rule 1 · Workaround 1 · at 7 companies
Seen across
Where it holds
Business model
  • subscription11%
  • product10%
  • marketplace9%
  • service2%
  • asset1%
  • project1%
Size
  • 1000+ people21%
  • 201-500 people11%
  • 51-200 people8%
  • 11-50 people4%
  • 501-1000 people4%
Region
  • United States46%
  • France7%
  • Germany6%
  • San Francisco, United States3%
  • United Kingdom3%
  • Canada2%
Instances
The 89 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member