Strategy and goals → governance and decision rights → org structure → core system of record (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 15
- Of their industry
- 20%
The pattern
What every instance has, in order
- DecisionsStrategy and goalsin 100% of instancesthen
- DecisionsGovernance and decision rightsin 100% of instancescontrol
- PeopleOrg structurein 100% of instancesthen
- SoftwareCore system of recordin 100% of instancesinformation
- ProcessProduct or service designin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Quality control
60%
9
Lead generation
47%
7
Production or delivery
40%
6
Billing and invoicing
40%
6
Hiring
33%
5
Scheduling and capacity
33%
5
Retention and renewal
20%
3
Management cadence
20%
3
Reporting and dashboards
80%
12
Legal and contracts administration
40%
6
Cash and treasury
33%
5
Data management
33%
5
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Scheduling and capacity2 findingsDependency (public record) 2 · at 2 companies
- Org structure2 findingsBottleneck (public record) 1 · Informal channel (public record) 1 · at 2 companies
- Suppliers and partners2 findingsDependency (public record) 2 · at 2 companies
- Communication tools1 findingWorkaround (public record) 1 · at 1 company
- Quality control1 findingBottleneck (public record) 1 · at 1 company
- Strategy and goals1 findingBottleneck (public record) 1 · at 1 company
- Core system of record1 findingDependency (public record) 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product67%
- subscription20%
- marketplace13%
Size
- 1000+ people40%
- 11-50 people20%
- 51-200 people13%
- 201-500 people7%
Region
- United States73%
- South Korea13%
- Japan7%
Instances
The 15 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.