Product or service design → production or delivery (work flow)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 9 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 26
- Of their industry
- 0%
The pattern
What every instance has, in order
- ProcessProduct or service designin 100% of instanceswork
- ProcessProduction or deliveryin 100% of instancesthen
- DecisionsMarket and positioningin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Lead generation
77%
20
Hiring
65%
17
Customer onboarding
42%
11
Logistics and fulfilment
31%
8
Onboarding and training
31%
8
Learning and improvement
31%
8
Quality control
27%
7
Evaluation and red-teaming
23%
6
Policies and culture
73%
19
Strategy and goals
73%
19
Pricing
54%
14
Data protection and security assurance
46%
12
Regulatory compliance
42%
11
Contracts
38%
10
Security and access
38%
10
Usage pricing and metering
31%
8
Health, safety and environment
31%
8
Performance and pay
23%
6
Usage policies and model documentation
23%
6
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners11 findingsDependency 10 · Workaround 1 · at 9 companies
- Production or delivery8 findingsDependency 3 · Bottleneck 2 · Manual hand-off 2 · Tacit rule 1 · at 8 companies
- Sales7 findingsManual hand-off 3 · Dependency 2 · Informal channel 2 · at 7 companies
- Customer onboarding4 findingsDependency 4 · at 3 companies
- Pricing4 findingsDependency 2 · Tacit rule 2 · at 4 companies
- Quality control4 findingsDependency 3 · Manual hand-off 1 · at 4 companies
- Usage policies and model documentation3 findingsTacit rule 2 · Dependency 1 · at 2 companies
- Data protection and security assurance2 findingsDependency 1 · Dependency (public record) 1 · at 2 companies
Seen across
Where it holds
Industries
Business model
- product8%
- subscription8%
Size
- 1000+ people8%
- 501-1000 people8%
- 11-50 people4%
- 201-500 people4%
Region
- United States23%
- North America8%
- California, United States4%
- Denver, Colorado, United States4%
- France4%
- Germany / United States4%
Instances
The 26 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.