System Atlas
Atlas
Constructs/Knowledge

Market and positioning → inventory and assets → customer service and support

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 24 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
40
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 95% of instances
    then
  2. Data
    Inventory and assets
    in 100% of instances
    then
  3. People
    Customer service and support
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
40
Data1
Inventory and assets
100%
40
Decisions1
Market and positioning
95%
38
Variant 25
20 to 80%: where they differ · Members
People4
Org structure
73%
29
Sales
48%
19
Suppliers and partners
48%
19
Account management
25%
10
Process7
Lead generation
78%
31
Product or service design
68%
27
Hiring
65%
26
Customer onboarding
63%
25
Logistics and fulfilment
38%
15
Planning and scheduling
28%
11
Quality control
20%
8
Software4
Core system of record
33%
13
Integrations
25%
10
Systems: tools and data
23%
9
Communication tools
20%
8
Data2
Customer data
28%
11
Data management
25%
10
Decisions8
Strategy and goals
78%
31
Regulatory compliance
70%
28
Policies and culture
53%
21
Pricing
50%
20
Governance and decision rights
50%
20
Contracts
40%
16
Security and access
35%
14
Data protection and security assurance
20%
8
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Customer service and support13 findings
    Dependency 4 · Tacit rule 3 · Bottleneck 2 · Informal channel 2 · Manual hand-off 2 · at 12 companies
  • Sales9 findings
    Manual hand-off 7 · Dependency 2 · at 9 companies
  • Suppliers and partners8 findings
    Dependency 8 · at 8 companies
  • Inventory and assets5 findings
    Dependency 3 · Bottleneck 2 · at 4 companies
  • Pricing5 findings
    Tacit rule 3 · Manual hand-off 2 · at 5 companies
  • Core system of record5 findings
    Dependency 4 · Workaround 1 · at 5 companies
  • Customer onboarding4 findings
    Dependency 2 · Manual hand-off 1 · Tacit rule 1 · at 3 companies
  • Regulatory compliance3 findings
    Dependency 2 · Bottleneck 1 · at 3 companies
Seen across
Where it holds
Business model
  • service8%
  • product5%
  • subscription5%
Size
  • 1000+ people28%
  • 11-50 people5%
  • 201-500 people5%
  • 51-200 people5%
  • 501-1000 people3%
Region
  • United States15%
  • France13%
  • Germany13%
  • Sweden8%
  • United Kingdom8%
  • Canada3%
Instances
The 40 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member