System Atlas
Atlas
Constructs/Knowledge

Market and positioning → inventory and assets → customer service and support

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 22 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
36
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 97% of instances
    then
  2. Data
    Inventory and assets
    in 100% of instances
    then
  3. People
    Customer service and support
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
36
Data1
Inventory and assets
100%
36
Decisions1
Market and positioning
97%
35
Variant 23
20 to 80%: where they differ · Members
People4
Org structure
75%
27
Sales
47%
17
Suppliers and partners
47%
17
Account management
25%
9
Process6
Lead generation
75%
27
Product or service design
72%
26
Hiring
64%
23
Customer onboarding
61%
22
Logistics and fulfilment
36%
13
Planning and scheduling
28%
10
Software3
Core system of record
31%
11
Systems: tools and data
25%
9
Integrations
25%
9
Data2
Customer data
31%
11
Data management
25%
9
Decisions8
Strategy and goals
78%
28
Regulatory compliance
67%
24
Policies and culture
58%
21
Pricing
53%
19
Governance and decision rights
50%
18
Contracts
39%
14
Security and access
39%
14
Data protection and security assurance
22%
8
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Customer service and support10 findings
    Dependency 4 · Tacit rule 3 · Informal channel 2 · Bottleneck 1 · at 9 companies
  • Sales9 findings
    Manual hand-off 7 · Dependency 2 · at 9 companies
  • Suppliers and partners6 findings
    Dependency 6 · at 6 companies
  • Pricing5 findings
    Tacit rule 3 · Manual hand-off 2 · at 5 companies
  • Core system of record5 findings
    Dependency 4 · Workaround 1 · at 5 companies
  • Customer onboarding3 findings
    Dependency 2 · Tacit rule 1 · at 2 companies
  • Hiring3 findings
    Dependency 2 · Tacit rule 1 · at 3 companies
  • Lead generation3 findings
    Informal channel 3 · at 3 companies
Seen across
Where it holds
Business model
  • product6%
  • service6%
  • subscription6%
Size
  • 1000+ people28%
  • 11-50 people6%
  • 201-500 people6%
  • 51-200 people3%
Region
  • United States17%
  • France8%
  • Germany8%
  • Sweden8%
  • United Kingdom8%
  • Canada3%
Instances
The 36 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member