System Atlas
Atlas
Constructs/Knowledge

Market and positioning → customer service and support → regulatory compliance

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 27 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
58
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 91% of instances
    then
  2. People
    Customer service and support
    in 100% of instances
    then
  3. Decisions
    Regulatory compliance
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
58
Decisions2
Market and positioning
91%
53
Regulatory compliance
100%
58
Variant 30
20 to 80%: where they differ · Members
People4
Org structure
71%
41
Sales
60%
35
Suppliers and partners
52%
30
Account management
24%
14
Process10
Production or delivery
79%
46
Lead generation
74%
43
Hiring
66%
38
Customer onboarding
53%
31
Billing and invoicing
38%
22
Learning and improvement
31%
18
Quality control
29%
17
Logistics and fulfilment
28%
16
Proposals and quoting
24%
14
Onboarding and training
24%
14
Software2
Integrations
36%
21
Systems: tools and data
31%
18
Data5
Inventory and assets
33%
19
Customer data
29%
17
Data management
28%
16
Legal and contracts administration
22%
13
Reporting and dashboards
21%
12
Decisions9
Pricing
67%
39
Policies and culture
67%
39
Strategy and goals
66%
38
Security and access
53%
31
Contracts
48%
28
Governance and decision rights
48%
28
Performance and pay
22%
13
Health, safety and environment
21%
12
Data protection and security assurance
21%
12
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales17 findings
    Manual hand-off 8 · Bottleneck 4 · Dependency 4 · Tacit rule 1 · at 15 companies
  • Suppliers and partners12 findings
    Dependency 11 · Manual hand-off (public record) 1 · at 12 companies
  • Customer service and support11 findings
    Dependency 3 · Informal channel 3 · Manual hand-off 3 · Tacit rule 1 · Workaround 1 · at 11 companies
  • Pricing10 findings
    Tacit rule 6 · Manual hand-off 3 · Dependency 1 · at 10 companies
  • Production or delivery6 findings
    Dependency 3 · Bottleneck (public record) 1 · Manual hand-off 1 · Tacit rule 1 · at 6 companies
  • Customer onboarding5 findings
    Dependency 3 · Manual hand-off 1 · Tacit rule 1 · at 4 companies
  • Regulatory compliance4 findings
    Dependency 3 · Bottleneck 1 · at 4 companies
  • Hiring4 findings
    Dependency 2 · Tacit rule 2 · at 4 companies
Seen across
Where it holds
Business model
  • product9%
  • subscription9%
  • service3%
  • marketplace2%
Size
  • 1000+ people17%
  • 11-50 people7%
  • 201-500 people5%
  • 501-1000 people3%
  • 51-200 people3%
Region
  • United States34%
  • Germany9%
  • France7%
  • United Kingdom5%
  • Japan3%
  • San Francisco, United States3%
Instances
The 58 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member