System Atlas
Atlas
Constructs/Knowledge

Market and positioning → customer service and support → regulatory compliance

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 25 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
55
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 93% of instances
    then
  2. People
    Customer service and support
    in 100% of instances
    then
  3. Decisions
    Regulatory compliance
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
55
Decisions2
Market and positioning
93%
51
Regulatory compliance
100%
55
Variant 31
20 to 80%: where they differ · Members
People4
Org structure
69%
38
Sales
62%
34
Suppliers and partners
55%
30
Account management
24%
13
Process9
Lead generation
76%
42
Hiring
64%
35
Customer onboarding
55%
30
Billing and invoicing
40%
22
Learning and improvement
31%
17
Quality control
29%
16
Logistics and fulfilment
29%
16
Proposals and quoting
25%
14
Onboarding and training
24%
13
Software3
Integrations
38%
21
Systems: tools and data
29%
16
Core system of record
20%
11
Data5
Inventory and assets
33%
18
Customer data
31%
17
Data management
27%
15
Legal and contracts administration
24%
13
Reporting and dashboards
22%
12
Decisions10
Pricing
71%
39
Policies and culture
65%
36
Strategy and goals
65%
36
Security and access
55%
30
Contracts
51%
28
Governance and decision rights
47%
26
Performance and pay
22%
12
Health, safety and environment
22%
12
Usage pricing and metering
20%
11
Data protection and security assurance
20%
11
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales17 findings
    Manual hand-off 8 · Bottleneck 4 · Dependency 4 · Tacit rule 1 · at 15 companies
  • Suppliers and partners12 findings
    Dependency 11 · Manual hand-off (public record) 1 · at 12 companies
  • Pricing10 findings
    Tacit rule 6 · Manual hand-off 3 · Dependency 1 · at 10 companies
  • Customer service and support10 findings
    Dependency 3 · Manual hand-off 3 · Informal channel 2 · Tacit rule 1 · Workaround 1 · at 10 companies
  • Customer onboarding5 findings
    Dependency 3 · Manual hand-off 1 · Tacit rule 1 · at 4 companies
  • Regulatory compliance4 findings
    Dependency 3 · Bottleneck 1 · at 4 companies
  • Logistics and fulfilment4 findings
    Dependency 3 · Manual hand-off 1 · at 3 companies
  • Core system of record4 findings
    Dependency 2 · Dependency (public record) 1 · Workaround 1 · at 4 companies
Seen across
Where it holds
Business model
  • product9%
  • subscription9%
  • service4%
Size
  • 1000+ people16%
  • 11-50 people7%
  • 201-500 people4%
  • 501-1000 people4%
  • 51-200 people4%
Region
  • United States35%
  • France7%
  • Germany7%
  • United Kingdom5%
  • Japan4%
  • San Francisco, United States4%
Instances
The 55 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member