Product or service design → suppliers and partners → customer data → core system of record (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 12
- Of their industry
- 1%
The pattern
What every instance has, in order
- ProcessProduct or service designin 100% of instancesthen
- PeopleSuppliers and partnersin 100% of instancesmaterial
- DataCustomer datain 92% of instancesinformation
- SoftwareCore system of recordin 100% of instancesthen
- DecisionsRegulatory compliancein 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer data
92%
11
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Scheduling and capacity1 findingDependency (public record) 1 · at 1 company
- Customer data1 findingInformal channel (public record) 1 · at 1 company
- Production or delivery1 findingDependency 1 · at 1 company
- Licences and registrations1 findingDependency 1 · at 1 company
- Pricing1 findingTacit rule 1 · at 1 company
- Security and access1 findingDependency 1 · at 1 company
- Strategy and goals1 findingBottleneck (public record) 1 · at 1 company
- Suppliers and partners1 findingDependency (public record) 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product50%
- marketplace25%
- subscription25%
Size
- 1000+ people33%
- 11-50 people17%
- 201-500 people8%
Region
- United States75%
- China17%
Instances
The 12 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.