Market and positioning → sales → product or service design → regulatory compliance
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Cross-industryRun by organizations in 8 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 15
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 93% of instancesthen
- PeopleSalesin 100% of instancesthen
- ProcessProduct or service designin 100% of instancesthen
- DecisionsRegulatory compliancein 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Lead generation
80%
12
Hiring
73%
11
Production or delivery
60%
9
Quality control
60%
9
Logistics and fulfilment
33%
5
Customer onboarding
33%
5
Billing and invoicing
27%
4
Learning and improvement
27%
4
Proposals and quoting
20%
3
Planning and scheduling
20%
3
Onboarding and training
20%
3
Customer data
53%
8
Reporting and dashboards
53%
8
Data management
40%
6
Legal and contracts administration
33%
5
Inventory and assets
27%
4
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Pricing3 findingsManual hand-off 2 · Tacit rule 1 · at 3 companies
- Sales3 findingsManual hand-off 2 · Dependency 1 · at 2 companies
- Suppliers and partners3 findingsDependency 2 · Dependency (public record) 1 · at 3 companies
- Governance and decision rights2 findingsDependency 1 · Tacit rule (public record) 1 · at 2 companies
- Billing and invoicing1 findingManual hand-off 1 · at 1 company
- Communication tools1 findingTacit rule 1 · at 1 company
- Production or delivery1 findingDependency 1 · at 1 company
- Hiring1 findingDependency 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product47%
- marketplace13%
- subscription13%
- service7%
Size
- 1000+ people47%
- 11-50 people7%
- 51-200 people7%
Region
- United States67%
- China7%
- Germany / United States7%
- Los Angeles, California, United States7%
- San Francisco, CA7%
Instances
The 15 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.