System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → product or service design → production or delivery (+7)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Within one industryHolds in Cloud, data centre and data platform providers. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
11
Of their industry
22%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Lead generation
    in 91% of instances
    then
  3. Process
    Product or service design
    in 91% of instances
    then
  4. Process
    Production or delivery
    in 100% of instances
    then
  5. People
    Customer service and support
    in 91% of instances
    then
  6. Process
    Hiring
    in 100% of instances
    then
  7. Decisions
    Policies and culture
    in 91% of instances
    then
  8. Decisions
    Security and access
    in 91% of instances
    then
  9. Decisions
    Regulatory compliance
    in 100% of instances
    control
  10. Decisions
    Contracts
    in 91% of instances
    then
  11. Decisions
    Strategy and goals
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 11
At least 90% have it
People1
Customer service and support
91%
10
Process4
Lead generation
91%
10
Product or service design
91%
10
Production or delivery
100%
11
Hiring
100%
11
Decisions6
Market and positioning
100%
11
Policies and culture
91%
10
Security and access
91%
10
Regulatory compliance
100%
11
Contracts
91%
10
Strategy and goals
100%
11
Variant 22
20 to 80%: where they differ · Members
People2
Site and operations engineers
45%
5
Account management
27%
3
Process8
Customer onboarding
73%
8
Uptime and incident response
73%
8
Billing and invoicing
73%
8
Proposals and quoting
45%
5
Learning and improvement
45%
5
Procurement
36%
4
Capacity planning
36%
4
Onboarding and training
27%
3
Software2
Network and interconnection
55%
6
Integrations
36%
4
Data5
Regions and availability zones
73%
8
Inventory and assets
27%
3
Customer data
27%
3
Reporting and dashboards
27%
3
Data management
27%
3
Decisions5
Security certifications and audits
64%
7
Data residency and sovereignty
45%
5
Sites and power contracts
36%
4
Performance and pay
36%
4
Governance and decision rights
27%
3
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Capacity planning2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Uptime and incident response2 findings
    Dependency 2 · at 2 companies
  • Policies and culture2 findings
    Tacit rule 2 · at 2 companies
  • Customer service and support2 findings
    Dependency 1 · Informal channel 1 · at 2 companies
  • Contracts1 finding
    Dependency 1 · at 1 company
  • Customer onboarding1 finding
    Manual hand-off 1 · at 1 company
  • Production or delivery1 finding
    Tacit rule 1 · at 1 company
  • Hiring1 finding
    Bottleneck 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription9%
Size
  • 11-50 people9%
  • 501-1000 people9%
  • 51-200 people9%
Region
  • United States45%
  • San Francisco, United States18%
  • London, England9%
  • Singapore9%
  • United Kingdom9%
Instances
The 11 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member