System Atlas

Lead generation → pricing → sales → product or service design (+4)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

Organizations running it
16
Of their industry
24%
The pattern
What every instance has, in order
  1. Process
    Lead generation
    in 94% of instances
    then
  2. Decisions
    Pricing
    in 94% of instances
    information
  3. People
    Sales
    in 100% of instances
    then
  4. Process
    Product or service design
    in 94% of instances
    information
  5. Decisions
    Market and positioning
    in 100% of instances
    then
  6. Process
    Production or delivery
    in 100% of instances
    then
  7. People
    Customer service and support
    in 100% of instances
    then
  8. Decisions
    Usage pricing and metering
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
Element
Share of instances
Companies
Invariant 8
At least 90% have it
People2
Sales
100%
16
Customer service and support
100%
16
Process3
Lead generation
94%
15
Product or service design
94%
15
Production or delivery
100%
16
Decisions3
Pricing
94%
15
Market and positioning
100%
16
Usage pricing and metering
100%
16
Variant 26
20 to 80%: where they differ · Members
People3
Suppliers and partners
63%
10
Org structure
63%
10
Account management
44%
7
Process9
Customer onboarding
69%
11
Uptime and incidents
50%
8
Learning and improvement
50%
8
Logistics and fulfilment
38%
6
Pretraining and fine-tuning runs
38%
6
Billing and invoicing
38%
6
Onboarding and training
38%
6
Evaluation and red-teaming
31%
5
Management cadence
25%
4
Software2
Integrations
63%
10
Subscription billing
31%
5
Data3
Inventory and assets
31%
5
Compute capacity
25%
4
Data management
25%
4
Decisions9
Policies and culture
75%
12
Security and access
63%
10
Regulatory compliance
63%
10
Contracts
56%
9
Health, safety and environment
56%
9
Performance and pay
44%
7
Usage policies and model documentation
38%
6
Model release and versioning
31%
5
Governance and decision rights
31%
5
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales8 findings
    Manual hand-off 4 · Dependency 3 · Bottleneck 1 · at 8 companies
  • Suppliers and partners5 findings
    Dependency 5 · at 5 companies
  • Health, safety and environment3 findings
    Workaround 2 · Manual hand-off 1 · at 3 companies
  • Customer service and support3 findings
    Dependency 1 · Tacit rule 1 · Workaround 1 · at 3 companies
  • Production or delivery2 findings
    Dependency 2 · at 2 companies
  • Pricing2 findings
    Tacit rule 2 · at 2 companies
  • Usage policies and model documentation2 findings
    Dependency 1 · Tacit rule 1 · at 1 company
  • Billing and invoicing1 finding
    Manual hand-off 1 · at 1 company
Seen across
Where it holds
Business model
  • product6%
  • subscription6%
Size
  • 201-500 people13%
  • 11-50 people6%
  • 501-1000 people6%
  • 51-200 people6%
Region
  • United States25%
  • North America13%
  • Germany / United States6%
  • New York, NY6%
  • Redwood City, California (HQ); offices in New York, Shanghai, London, Berlin and Singapore6%
  • Remote-first; offices in Austin, San Francisco and London6%
Instances
The 16 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.