System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → sales → customer service and support

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 24 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
62
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 94% of instances
    then
  2. Process
    Lead generation
    in 94% of instances
    information
  3. People
    Sales
    in 100% of instances
    information
  4. People
    Customer service and support
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 4
At least 90% have it
People2
Sales
100%
62
Customer service and support
100%
62
Process1
Lead generation
94%
58
Decisions1
Market and positioning
94%
58
Variant 27
20 to 80%: where they differ · Members
People3
Org structure
69%
43
Suppliers and partners
53%
33
Account management
29%
18
Process7
Hiring
69%
43
Customer onboarding
65%
40
Billing and invoicing
34%
21
Logistics and fulfilment
32%
20
Learning and improvement
32%
20
Proposals and quoting
26%
16
Quality control
24%
15
Software3
Integrations
32%
20
Inference serving
23%
14
Usage metering and billing
21%
13
Data3
Inventory and assets
27%
17
Data management
26%
16
Legal and contracts administration
23%
14
Decisions11
Strategy and goals
79%
49
Pricing
74%
46
Policies and culture
65%
40
Regulatory compliance
63%
39
Contracts
58%
36
Security and access
58%
36
Governance and decision rights
32%
20
Data protection and security assurance
29%
18
Usage pricing and metering
26%
16
Health, safety and environment
26%
16
Performance and pay
21%
13
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales32 findings
    Manual hand-off 15 · Dependency 10 · Bottleneck 4 · Informal channel 2 · Tacit rule 1 · at 30 companies
  • Customer service and support17 findings
    Informal channel 6 · Manual hand-off 4 · Dependency 3 · Tacit rule 3 · Workaround 1 · at 16 companies
  • Suppliers and partners14 findings
    Dependency 14 · at 14 companies
  • Pricing8 findings
    Manual hand-off 4 · Tacit rule 3 · Dependency 1 · at 8 companies
  • Customer onboarding6 findings
    Dependency 4 · Manual hand-off 1 · Tacit rule 1 · at 5 companies
  • Hiring5 findings
    Dependency 2 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 5 companies
  • Health, safety and environment4 findings
    Manual hand-off 2 · Workaround 2 · at 4 companies
  • Lead generation4 findings
    Informal channel 2 · Dependency 1 · Tacit rule 1 · at 4 companies
Seen across
Where it holds
Business model
  • subscription8%
  • product5%
  • service5%
  • marketplace2%
Size
  • 1000+ people6%
  • 51-200 people6%
  • 11-50 people3%
  • 201-500 people3%
  • 501-1000 people3%
Region
  • United States32%
  • United Kingdom8%
  • France6%
  • Japan5%
  • San Francisco, United States5%
  • Germany3%
Instances
The 62 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member