System Atlas

Market and positioning → lead generation → pricing → product or service design (+6)

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

Organizations running it
13
Of their industry
19%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Lead generation
    in 100% of instances
    then
  3. Decisions
    Pricing
    in 92% of instances
    then
  4. Process
    Product or service design
    in 92% of instances
    work
  5. Process
    Production or delivery
    in 100% of instances
    then
  6. Process
    Hiring
    in 92% of instances
    then
  7. Decisions
    Usage pricing and metering
    in 100% of instances
    then
  8. Decisions
    Security and access
    in 100% of instances
    then
  9. Decisions
    Data protection and security assurance
    in 92% of instances
    information
  10. People
    Sales
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
Element
Share of instances
Companies
Invariant 10
At least 90% have it
People1
Sales
100%
13
Process4
Lead generation
100%
13
Product or service design
92%
12
Production or delivery
100%
13
Hiring
92%
12
Decisions5
Market and positioning
100%
13
Pricing
92%
12
Usage pricing and metering
100%
13
Security and access
100%
13
Data protection and security assurance
92%
12
Variant 23
20 to 80%: where they differ · Members
People3
Customer service and support
77%
10
Suppliers and partners
69%
9
Account management
62%
8
Process8
Customer onboarding
77%
10
Uptime and incidents
69%
9
Logistics and fulfilment
46%
6
Onboarding and training
46%
6
Pretraining and fine-tuning runs
38%
5
Evaluation and red-teaming
38%
5
Learning and improvement
38%
5
Billing and invoicing
23%
3
Software2
Integrations
69%
9
Subscription billing
38%
5
Data3
Compute capacity
46%
6
Inventory and assets
31%
4
Data management
23%
3
Decisions7
Regulatory compliance
77%
10
Performance and pay
62%
8
Contracts
54%
7
Health, safety and environment
54%
7
Model release and versioning
46%
6
Governance and decision rights
38%
5
Usage policies and model documentation
31%
4
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales7 findings
    Manual hand-off 5 · Dependency 2 · at 7 companies
  • Suppliers and partners5 findings
    Dependency 5 · at 5 companies
  • Customer onboarding3 findings
    Dependency 3 · at 3 companies
  • Customer service and support3 findings
    Dependency 1 · Tacit rule 1 · Workaround 1 · at 3 companies
  • Health, safety and environment2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Usage policies and model documentation2 findings
    Dependency 1 · Tacit rule 1 · at 1 company
  • Regulatory compliance1 finding
    Dependency 1 · at 1 company
  • Compute capacity1 finding
    Bottleneck 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription8%
Size
  • 201-500 people15%
  • 51-200 people15%
  • 501-1000 people8%
Region
  • United States38%
  • North America15%
  • Canada8%
  • New York, NY8%
  • Redwood City, California (HQ); offices in New York, Shanghai, London, Berlin and Singapore8%
  • San Francisco, United States8%
Instances
The 13 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.