System Atlas
Atlas
Constructs/Knowledge

Market and positioning → lead generation → sales → customer service and support (+2)

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 12 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
35
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Lead generation
    in 100% of instances
    information
  3. People
    Sales
    in 100% of instances
    then
  4. People
    Customer service and support
    in 100% of instances
    then
  5. Decisions
    Security and access
    in 100% of instances
    then
  6. Decisions
    Strategy and goals
    in 91% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 6
At least 90% have it
People2
Sales
100%
35
Customer service and support
100%
35
Process1
Lead generation
100%
35
Decisions3
Market and positioning
100%
35
Security and access
100%
35
Strategy and goals
91%
32
Variant 31
20 to 80%: where they differ · Members
People4
Org structure
74%
26
Suppliers and partners
63%
22
Account management
40%
14
Site and operations engineers
23%
8
Process10
Hiring
80%
28
Customer onboarding
69%
24
Billing and invoicing
37%
13
Learning and improvement
37%
13
Proposals and quoting
34%
12
Logistics and fulfilment
29%
10
Quality control
26%
9
Uptime and incident response
26%
9
Uptime and incidents
23%
8
Onboarding and training
20%
7
Software4
Integrations
46%
16
Usage metering and billing
34%
12
Network and interconnection
23%
8
Inference serving
23%
8
Data3
Inventory and assets
31%
11
Regions and availability zones
29%
10
Data management
29%
10
Decisions10
Policies and culture
74%
26
Contracts
66%
23
Regulatory compliance
66%
23
Data protection and security assurance
34%
12
Performance and pay
31%
11
Governance and decision rights
31%
11
Security certifications and audits
31%
11
Usage pricing and metering
29%
10
Data residency and sovereignty
26%
9
Health, safety and environment
23%
8
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales17 findings
    Manual hand-off 10 · Dependency 5 · Bottleneck 1 · Tacit rule 1 · at 16 companies
  • Customer service and support10 findings
    Dependency 3 · Informal channel 2 · Manual hand-off 2 · Tacit rule 2 · Workaround 1 · at 10 companies
  • Suppliers and partners9 findings
    Dependency 9 · at 9 companies
  • Customer onboarding3 findings
    Dependency 2 · Manual hand-off 1 · at 3 companies
  • Security and access3 findings
    Workaround 3 · at 3 companies
  • Billing and invoicing2 findings
    Manual hand-off 2 · at 2 companies
  • Regulatory compliance2 findings
    Dependency 2 · at 2 companies
  • Hiring2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
Seen across
Where it holds
Business model
  • subscription9%
  • service3%
Size
  • 1000+ people9%
  • 501-1000 people6%
  • 51-200 people6%
  • 11-50 people3%
  • 201-500 people3%
Region
  • United States37%
  • San Francisco, United States9%
  • United Kingdom9%
  • France6%
  • North America6%
  • Canada3%
Instances
The 35 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member