Market and positioning → lead generation → pricing → product or service design (+4)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Cloud, data centre and data platform providers. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 14
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessLead generationin 93% of instancesthen
- DecisionsPricingin 100% of instancesthen
- ProcessProduct or service designin 93% of instanceswork
- ProcessProduction or deliveryin 93% of instancesthen
- DataRegions and availability zonesin 100% of instancesthen
- SoftwareUsage metering and billingin 100% of instancesthen
- DecisionsSecurity and accessin 93% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Org structure
71%
10
Sales
64%
9
Suppliers and partners
50%
7
Site and operations engineers
50%
7
Account management
21%
3
Customer onboarding
71%
10
Hiring
64%
9
Billing and invoicing
57%
8
Proposals and quoting
50%
7
Uptime and incident response
43%
6
Procurement
29%
4
Learning and improvement
29%
4
Quality control
21%
3
Capacity planning
21%
3
Hardware lifecycle
21%
3
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales4 findingsManual hand-off 3 · Dependency 1 · at 4 companies
- Suppliers and partners4 findingsDependency 4 · at 4 companies
- Production or delivery2 findingsBottleneck 1 · Tacit rule 1 · at 2 companies
- Uptime and incident response2 findingsDependency 2 · at 2 companies
- Quality control2 findingsDependency 1 · Manual hand-off 1 · at 2 companies
- Billing and invoicing1 findingDependency 1 · at 1 company
- Contracts1 findingDependency 1 · at 1 company
- Customer onboarding1 findingManual hand-off 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- subscription14%
- service7%
Size
- 11-50 people7%
- 501-1000 people7%
- 51-200 people7%
Region
- United States36%
- France14%
- London, England7%
- New York, Stockholm, San Francisco, London7%
- San Francisco, United States7%
- Singapore7%
Instances
The 14 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.