System Atlas
Atlas
Constructs/Knowledge

Market and positioning → pricing → customer service and support

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 18 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
58
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    money
  2. Decisions
    Pricing
    in 100% of instances
    then
  3. People
    Customer service and support
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
58
Decisions2
Market and positioning
98%
57
Pricing
100%
58
Variant 30
20 to 80%: where they differ · Members
People4
Org structure
74%
43
Sales
72%
42
Suppliers and partners
62%
36
Account management
31%
18
Process8
Production or delivery
79%
46
Hiring
72%
42
Customer onboarding
59%
34
Billing and invoicing
43%
25
Quality control
33%
19
Learning and improvement
31%
18
Proposals and quoting
26%
15
Logistics and fulfilment
26%
15
Software3
Integrations
38%
22
Usage metering and billing
28%
16
Inference serving
21%
12
Data4
Inventory and assets
28%
16
Data management
26%
15
Customer data
22%
13
Regions and availability zones
21%
12
Decisions11
Strategy and goals
78%
45
Policies and culture
67%
39
Security and access
67%
39
Regulatory compliance
66%
38
Contracts
62%
36
Governance and decision rights
38%
22
Data protection and security assurance
31%
18
Usage pricing and metering
28%
16
Performance and pay
24%
14
Security certifications and audits
24%
14
Health, safety and environment
21%
12
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales20 findings
    Manual hand-off 10 · Dependency 6 · Bottleneck 3 · Tacit rule 1 · at 19 companies
  • Suppliers and partners14 findings
    Dependency 13 · Manual hand-off (public record) 1 · at 14 companies
  • Pricing11 findings
    Tacit rule 6 · Manual hand-off 4 · Dependency 1 · at 11 companies
  • Customer service and support11 findings
    Informal channel 4 · Dependency 3 · Manual hand-off 2 · Tacit rule 2 · at 11 companies
  • Production or delivery9 findings
    Dependency 6 · Bottleneck 1 · Bottleneck (public record) 1 · Tacit rule 1 · at 9 companies
  • Hiring6 findings
    Dependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 6 companies
  • Billing and invoicing3 findings
    Manual hand-off 3 · at 3 companies
  • Customer onboarding3 findings
    Dependency 2 · Manual hand-off 1 · at 3 companies
Seen across
Where it holds
Business model
  • subscription10%
  • product7%
  • service3%
Size
  • 11-50 people9%
  • 1000+ people7%
  • 51-200 people7%
  • 501-1000 people5%
  • 201-500 people3%
Region
  • United States34%
  • France5%
  • San Francisco, United States5%
  • Germany3%
  • Japan3%
  • North America3%
Instances
The 58 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member