Pricing → product or service design → suppliers and partners → customer data (+3)
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 20
- Of their industry
- 5%
The pattern
What every instance has, in order
- DecisionsPricingin 100% of instancescontrol
- ProcessProduct or service designin 100% of instancesinformation
- PeopleSuppliers and partnersin 90% of instancesmaterial
- DataCustomer datain 100% of instancesthen
- DecisionsStrategy and goalsin 100% of instancesthen
- DecisionsGovernance and decision rightsin 100% of instancescontrol
- PeopleOrg structurein 95% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Customer data
100%
20
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners3 findingsDependency (public record) 2 · Manual hand-off (public record) 1 · at 3 companies
- Scheduling and capacity2 findingsDependency (public record) 2 · at 2 companies
- Governance and decision rights2 findingsDependency (public record) 1 · Tacit rule (public record) 1 · at 2 companies
- Org structure2 findingsBottleneck (public record) 1 · Informal channel (public record) 1 · at 2 companies
- Account management1 findingDependency (public record) 1 · at 1 company
- Customer data1 findingInformal channel (public record) 1 · at 1 company
- Integrations1 findingDependency (public record) 1 · at 1 company
- Pricing1 findingWorkaround (public record) 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product45%
- subscription35%
- marketplace20%
Size
- 1000+ people25%
- 11-50 people20%
- 51-200 people15%
- 501-1000 people10%
- 201-500 people5%
Region
- United States80%
- India5%
- New Zealand5%
- Singapore5%
Instances
The 20 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.