System Atlas
Atlas
Constructs/Platform

Market and positioning → lead generation → pricing → customer service and support (+2)

Gates that decide who and what passes, with work flowing in and out. Security and access is a gate: 1 flow in and 2 out.

Cross-industryRun by organizations in 14 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
40
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    money
  2. Process
    Lead generation
    in 93% of instances
    then
  3. Decisions
    Pricing
    in 100% of instances
    then
  4. People
    Customer service and support
    in 100% of instances
    information
  5. Process
    Product or service design
    in 90% of instances
    then
  6. Decisions
    Security and access
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 6
At least 90% have it
People1
Customer service and support
100%
40
Process2
Lead generation
93%
37
Product or service design
90%
36
Decisions3
Market and positioning
98%
39
Pricing
100%
40
Security and access
100%
40
Variant 33
20 to 80%: where they differ · Members
People5
Sales
78%
31
Org structure
75%
30
Suppliers and partners
73%
29
Account management
35%
14
Site and operations engineers
23%
9
Process10
Production or delivery
80%
32
Hiring
73%
29
Customer onboarding
55%
22
Billing and invoicing
45%
18
Proposals and quoting
30%
12
Learning and improvement
30%
12
Quality control
25%
10
Logistics and fulfilment
25%
10
Uptime and incident response
23%
9
Uptime and incidents
20%
8
Software3
Integrations
45%
18
Usage metering and billing
35%
14
Network and interconnection
20%
8
Data5
Regions and availability zones
28%
11
Inventory and assets
25%
10
Data management
23%
9
Customer data
20%
8
Reporting and dashboards
20%
8
Decisions10
Strategy and goals
80%
32
Policies and culture
73%
29
Regulatory compliance
68%
27
Contracts
63%
25
Data protection and security assurance
33%
13
Performance and pay
30%
12
Governance and decision rights
30%
12
Security certifications and audits
30%
12
Usage pricing and metering
25%
10
Data residency and sovereignty
23%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales15 findings
    Manual hand-off 8 · Dependency 5 · Bottleneck 1 · Tacit rule 1 · at 14 companies
  • Suppliers and partners11 findings
    Dependency 10 · Manual hand-off (public record) 1 · at 11 companies
  • Customer service and support10 findings
    Dependency 3 · Tacit rule 3 · Informal channel 2 · Manual hand-off 2 · at 10 companies
  • Pricing7 findings
    Manual hand-off 3 · Tacit rule 3 · Dependency 1 · at 7 companies
  • Production or delivery6 findings
    Dependency 4 · Bottleneck (public record) 1 · Tacit rule 1 · at 6 companies
  • Customer onboarding3 findings
    Dependency 2 · Manual hand-off 1 · at 3 companies
  • Security and access3 findings
    Workaround 3 · at 3 companies
  • Billing and invoicing2 findings
    Manual hand-off 2 · at 2 companies
Seen across
Where it holds
Business model
  • subscription15%
  • service5%
Size
  • 1000+ people8%
  • 11-50 people8%
  • 501-1000 people8%
  • 51-200 people8%
  • 201-500 people3%
Region
  • United States38%
  • San Francisco, United States8%
  • France5%
  • North America5%
  • United Kingdom5%
  • Bay Area, CA and Amsterdam, NL3%
Instances
The 40 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member