System Atlas
Atlas
Constructs/Platform

Market and positioning → lead generation → customer service and support → policies and culture (+1)

Gates that decide who and what passes, with work flowing in and out. Security and access is a gate: 1 flow in and 3 out.

Cross-industryRun by organizations in 15 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
35
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    money
  2. Process
    Lead generation
    in 91% of instances
    then
  3. People
    Customer service and support
    in 100% of instances
    then
  4. Decisions
    Policies and culture
    in 100% of instances
    then
  5. Decisions
    Security and access
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 5
At least 90% have it
People1
Customer service and support
100%
35
Process1
Lead generation
91%
32
Decisions3
Market and positioning
100%
35
Policies and culture
100%
35
Security and access
100%
35
Variant 31
20 to 80%: where they differ · Members
People5
Org structure
77%
27
Sales
74%
26
Suppliers and partners
74%
26
Account management
34%
12
Site and operations engineers
23%
8
Process9
Production or delivery
80%
28
Customer onboarding
51%
18
Billing and invoicing
40%
14
Learning and improvement
34%
12
Quality control
29%
10
Proposals and quoting
23%
8
Logistics and fulfilment
23%
8
Uptime and incidents
23%
8
Uptime and incident response
23%
8
Software5
Integrations
43%
15
Usage metering and billing
26%
9
Network and interconnection
23%
8
Inference serving
20%
7
Core system of record
20%
7
Data5
Inventory and assets
31%
11
Regions and availability zones
23%
8
Data management
23%
8
Customer data
20%
7
Reporting and dashboards
20%
7
Decisions7
Regulatory compliance
71%
25
Contracts
63%
22
Governance and decision rights
40%
14
Performance and pay
37%
13
Data protection and security assurance
29%
10
Usage pricing and metering
23%
8
Security certifications and audits
23%
8
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales12 findings
    Manual hand-off 8 · Dependency 3 · Tacit rule 1 · at 11 companies
  • Suppliers and partners12 findings
    Dependency 10 · Manual hand-off (public record) 1 · Workaround 1 · at 11 companies
  • Customer service and support8 findings
    Dependency 3 · Tacit rule 2 · Informal channel 1 · Manual hand-off 1 · Workaround 1 · at 8 companies
  • Production or delivery4 findings
    Dependency 3 · Tacit rule 1 · at 4 companies
  • Billing and invoicing2 findings
    Manual hand-off 2 · at 2 companies
  • Regulatory compliance2 findings
    Dependency 2 · at 2 companies
  • Customer onboarding2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Lead generation2 findings
    Informal channel 2 · at 2 companies
Seen across
Where it holds
Business model
  • subscription14%
Size
  • 1000+ people14%
  • 51-200 people9%
  • 11-50 people3%
  • 201-500 people3%
  • 501-1000 people3%
Region
  • United States46%
  • San Francisco, United States9%
  • North America6%
  • Bay Area, CA and Amsterdam, NL3%
  • Canada3%
  • Czech Republic3%
Instances
The 35 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member