System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → sales → customer service and support (+1)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 15 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
39
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 97% of instances
    then
  2. Process
    Lead generation
    in 97% of instances
    information
  3. People
    Sales
    in 100% of instances
    then
  4. People
    Customer service and support
    in 100% of instances
    then
  5. Decisions
    Policies and culture
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
People3
Org structure
74%
29
Suppliers and partners
59%
23
Account management
36%
14
Process9
Customer onboarding
64%
25
Learning and improvement
44%
17
Billing and invoicing
41%
16
Logistics and fulfilment
33%
13
Quality control
31%
12
Proposals and quoting
28%
11
Onboarding and training
23%
9
Uptime and incidents
21%
8
Evaluation and red-teaming
21%
8
Software3
Integrations
33%
13
Inference serving
28%
11
Usage metering and billing
23%
9
Data2
Data management
31%
12
Inventory and assets
26%
10
Decisions10
Pricing
77%
30
Regulatory compliance
69%
27
Security and access
67%
26
Contracts
62%
24
Governance and decision rights
36%
14
Data protection and security assurance
33%
13
Performance and pay
31%
12
Usage pricing and metering
31%
12
Health, safety and environment
23%
9
Security certifications and audits
23%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales20 findings
    Manual hand-off 10 · Dependency 5 · Bottleneck 2 · Informal channel 2 · Tacit rule 1 · at 18 companies
  • Suppliers and partners11 findings
    Dependency 11 · at 11 companies
  • Customer service and support9 findings
    Dependency 3 · Informal channel 3 · Manual hand-off 1 · Tacit rule 1 · Workaround 1 · at 9 companies
  • Pricing6 findings
    Manual hand-off 3 · Tacit rule 2 · Dependency 1 · at 6 companies
  • Quality control4 findings
    Dependency 4 · at 4 companies
  • Billing and invoicing3 findings
    Manual hand-off 3 · at 3 companies
  • Customer onboarding3 findings
    Dependency 2 · Manual hand-off 1 · at 3 companies
  • Health, safety and environment3 findings
    Manual hand-off 2 · Workaround 1 · at 3 companies
Seen across
Where it holds
Business model
  • subscription10%
  • product5%
Size
  • 1000+ people8%
  • 51-200 people8%
  • 11-50 people3%
  • 201-500 people3%
Region
  • United States38%
  • San Francisco, United States8%
  • Germany5%
  • Japan5%
  • North America5%
  • United Kingdom5%
Instances
The 39 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member