System Atlas
Atlas
Constructs/Knowledge

Policies and culture → market and positioning → product or service design → quality control

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 14 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
43
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Policies and culture
    in 100% of instances
    then
  2. Decisions
    Market and positioning
    in 98% of instances
    then
  3. Process
    Product or service design
    in 95% of instances
    work
  4. Process
    Quality control
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 4
At least 90% have it
Process2
Product or service design
95%
41
Quality control
100%
43
Decisions2
Policies and culture
100%
43
Market and positioning
98%
42
Variant 22
20 to 80%: where they differ · Members
People4
Suppliers and partners
65%
28
Sales
47%
20
Customer service and support
47%
20
Account management
26%
11
Process4
Production or delivery
63%
27
Customer onboarding
40%
17
Billing and invoicing
33%
14
Learning and improvement
30%
13
Software2
Integrations
42%
18
Core system of record
23%
10
Data4
Reporting and dashboards
42%
18
Customer data
37%
16
Data management
30%
13
Legal and contracts administration
21%
9
Decisions8
Strategy and goals
74%
32
Regulatory compliance
72%
31
Governance and decision rights
63%
27
Pricing
60%
26
Contracts
40%
17
Security and access
35%
15
Budgeting and forecasting
30%
13
Performance and pay
21%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Suppliers and partners10 findings
    Dependency 7 · Dependency (public record) 1 · Manual hand-off (public record) 1 · Workaround 1 · at 8 companies
  • Sales8 findings
    Manual hand-off 4 · Dependency 3 · Bottleneck 1 · at 7 companies
  • Quality control7 findings
    Dependency 7 · at 7 companies
  • Customer onboarding6 findings
    Dependency 5 · Bottleneck 1 · at 5 companies
  • Pricing5 findings
    Manual hand-off 2 · Tacit rule 2 · Dependency 1 · at 5 companies
  • Production or delivery3 findings
    Bottleneck 1 · Dependency 1 · Manual hand-off 1 · at 3 companies
  • Product or service design3 findings
    Dependency 1 · Dependency (public record) 1 · Informal channel 1 · at 3 companies
  • Governance and decision rights2 findings
    Dependency (public record) 1 · Tacit rule 1 · at 2 companies
Seen across
Where it holds
Business model
  • product21%
  • marketplace16%
  • subscription7%
Size
  • 1000+ people28%
  • 201-500 people7%
  • 501-1000 people7%
  • 11-50 people5%
  • 51-200 people2%
Region
  • United States58%
  • Switzerland7%
  • France5%
  • San Francisco, United States5%
  • Colorado, USA (headquarters); Oxfordshire, United Kingdom2%
  • Global, remote-first2%
Instances
The 43 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member