System Atlas
Atlas
Constructs/Knowledge

Product or service design → market and positioning → policies and culture → lead generation (+2)

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 12 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
38
Of their industry
0%
The pattern
What every instance has, in order
  1. Process
    Product or service design
    in 95% of instances
    information
  2. Decisions
    Market and positioning
    in 100% of instances
    then
  3. Decisions
    Policies and culture
    in 100% of instances
    then
  4. Process
    Lead generation
    in 97% of instances
    information
  5. People
    Sales
    in 100% of instances
    information
  6. Decisions
    Pricing
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 6
At least 90% have it
People1
Sales
100%
38
Process2
Product or service design
95%
36
Lead generation
97%
37
Decisions3
Market and positioning
100%
38
Policies and culture
100%
38
Pricing
100%
38
Variant 26
20 to 80%: where they differ · Members
People4
Customer service and support
79%
30
Org structure
76%
29
Suppliers and partners
61%
23
Account management
37%
14
Process8
Customer onboarding
63%
24
Billing and invoicing
45%
17
Learning and improvement
45%
17
Logistics and fulfilment
39%
15
Quality control
34%
13
Proposals and quoting
32%
12
Onboarding and training
26%
10
Uptime and incidents
21%
8
Software3
Inference serving
34%
13
Integrations
34%
13
Usage metering and billing
24%
9
Data2
Inventory and assets
21%
8
Legal and contracts administration
21%
8
Decisions9
Security and access
71%
27
Regulatory compliance
71%
27
Contracts
68%
26
Data protection and security assurance
39%
15
Performance and pay
37%
14
Usage pricing and metering
37%
14
Governance and decision rights
37%
14
Health, safety and environment
26%
10
Security certifications and audits
24%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales17 findings
    Manual hand-off 9 · Dependency 6 · Bottleneck 1 · Tacit rule 1 · at 16 companies
  • Suppliers and partners13 findings
    Dependency 13 · at 13 companies
  • Customer onboarding7 findings
    Dependency 5 · Bottleneck 1 · Manual hand-off 1 · at 6 companies
  • Pricing7 findings
    Manual hand-off 3 · Dependency 2 · Tacit rule 2 · at 7 companies
  • Customer service and support7 findings
    Dependency 3 · Informal channel 2 · Manual hand-off 1 · Tacit rule 1 · at 7 companies
  • Billing and invoicing3 findings
    Manual hand-off 3 · at 3 companies
  • Health, safety and environment3 findings
    Dependency 1 · Manual hand-off 1 · Workaround 1 · at 3 companies
  • Product or service design3 findings
    Dependency 1 · Informal channel 1 · Tacit rule 1 · at 3 companies
Seen across
Where it holds
Business model
  • product8%
  • subscription8%
  • asset3%
Size
  • 51-200 people11%
  • 1000+ people8%
  • 201-500 people8%
  • 11-50 people5%
Region
  • United States39%
  • San Francisco, United States11%
  • Japan5%
  • North America5%
  • Canada3%
  • Colorado, USA (headquarters); Oxfordshire, United Kingdom3%
Instances
The 38 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member