Market and positioning → lead generation → sales → product or service design (+8)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 5
- Of their industry
- 36%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 100% of instancesthen
- ProcessLead generationin 100% of instancesinformation
- PeopleSalesin 100% of instancesthen
- ProcessProduct or service designin 100% of instanceswork
- ProcessProduction or deliveryin 100% of instancesthen
- PeopleCustomer service and supportin 100% of instancesthen
- PeopleOrg structurein 100% of instancesthen
- ProcessOnboarding and trainingin 100% of instancesthen
- SoftwareIntegrationsin 100% of instancesthen
- DecisionsUsage pricing and meteringin 100% of instancesthen
- DecisionsRegulatory compliancein 100% of instancesthen
- DecisionsHealth, safety and environmentin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Lead generation
100%
5
Product or service design
100%
5
Production or delivery
100%
5
Onboarding and training
100%
5
Customer onboarding
80%
4
Hiring
80%
4
Learning and improvement
80%
4
Logistics and fulfilment
40%
2
Pretraining and fine-tuning runs
40%
2
Uptime and incidents
40%
2
Billing and invoicing
40%
2
Management cadence
40%
2
Planning and scheduling
20%
1
Quality control
20%
1
Evaluation and red-teaming
20%
1
Inference serving
80%
4
Subscription billing
60%
3
Communication tools
40%
2
Accounting and close
20%
1
Core system of record
20%
1
Data management
60%
3
Training data acquisition and licensing
40%
2
Reporting and dashboards
40%
2
Customer data
20%
1
Churn and expansion
20%
1
Cash and treasury
20%
1
Unit economics
20%
1
Legal and contracts administration
20%
1
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales3 findingsBottleneck 1 · Dependency 1 · Manual hand-off 1 · at 3 companies
- Pricing2 findingsTacit rule 2 · at 2 companies
- Usage policies and model documentation2 findingsDependency 1 · Tacit rule 1 · at 1 company
- Accounting and close1 findingWorkaround 1 · at 1 company
- Regulatory compliance1 findingDependency 1 · at 1 company
- Customer onboarding1 findingDependency 1 · at 1 company
- Health, safety and environment1 findingManual hand-off 1 · at 1 company
- Learning and improvement1 findingInformal channel 1 · at 1 company
Seen across
Where it holds
Industries
Size
- 201-500 people20%
- 501-1000 people20%
Region
- United States60%
- North America20%
- United Kingdom20%
Instances
The 5 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.