System Atlas
Atlas
Constructs/Process

Market and positioning → customer service and support → org structure

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 46 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
109
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 93% of instances
    then
  2. People
    Customer service and support
    in 100% of instances
    then
  3. People
    Org structure
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People2
Customer service and support
100%
109
Org structure
100%
109
Decisions1
Market and positioning
93%
101
Variant 26
20 to 80%: where they differ · Members
People3
Sales
46%
50
Suppliers and partners
45%
49
Account management
27%
29
Process10
Production or delivery
76%
83
Product or service design
72%
79
Lead generation
69%
75
Hiring
63%
69
Customer onboarding
51%
56
Logistics and fulfilment
27%
29
Quality control
26%
28
Onboarding and training
26%
28
Learning and improvement
24%
26
Billing and invoicing
20%
22
Software2
Core system of record
23%
25
Communication tools
21%
23
Data3
Inventory and assets
39%
42
Data management
25%
27
Customer data
23%
25
Decisions8
Strategy and goals
72%
78
Regulatory compliance
65%
71
Policies and culture
56%
61
Governance and decision rights
55%
60
Pricing
49%
53
Contracts
39%
43
Security and access
37%
40
Health, safety and environment
27%
29
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales25 findings
    Manual hand-off 11 · Dependency 7 · Bottleneck 4 · Informal channel 2 · Tacit rule 1 · at 24 companies
  • Customer service and support25 findings
    Dependency 8 · Informal channel 6 · Manual hand-off 4 · Tacit rule 4 · Bottleneck 2 · Workaround 1 · at 22 companies
  • Production or delivery23 findings
    Dependency 13 · Tacit rule 5 · Manual hand-off 3 · Bottleneck 1 · Bottleneck (public record) 1 · at 20 companies
  • Suppliers and partners16 findings
    Dependency 15 · Manual hand-off (public record) 1 · at 16 companies
  • Hiring12 findings
    Tacit rule 5 · Informal channel 3 · Bottleneck 2 · Manual hand-off 2 · at 8 companies
  • Org structure11 findings
    Dependency 5 · Bottleneck 1 · Bottleneck (public record) 1 · Dependency (public record) 1 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 11 companies
  • Core system of record10 findings
    Dependency 6 · Workaround 2 · Bottleneck 1 · Dependency (public record) 1 · at 10 companies
  • Pricing9 findings
    Tacit rule 5 · Manual hand-off 3 · Dependency 1 · at 9 companies
Seen across
Where it holds
Business model
  • subscription9%
  • service6%
  • product5%
  • asset1%
  • marketplace1%
Size
  • 1000+ people20%
  • 51-200 people7%
  • 201-500 people5%
  • 501-1000 people5%
  • 11-50 people4%
Region
  • United States22%
  • France12%
  • Germany9%
  • United Kingdom8%
  • Japan5%
  • Sweden5%
Instances
The 109 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member