Market and positioning → product or service design → suppliers and partners → customer data (+3)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 17
- Of their industry
- 8%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 94% of instancesthen
- ProcessProduct or service designin 100% of instancesmoney
- PeopleSuppliers and partnersin 100% of instancesinformation
- DataCustomer datain 100% of instancesthen
- DecisionsGovernance and decision rightsin 100% of instancescontrol
- ProcessQuality controlin 100% of instancesthen
- PeopleOrg structurein 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Lead generation
76%
13
Hiring
71%
12
Billing and invoicing
65%
11
Scheduling and capacity
35%
6
Production or delivery
29%
5
Customer onboarding
24%
4
Reporting and dashboards
65%
11
Cash and treasury
47%
8
Data management
29%
5
Legal and contracts administration
24%
4
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Org structure3 findingsBottleneck (public record) 1 · Dependency (public record) 1 · Informal channel (public record) 1 · at 3 companies
- Suppliers and partners3 findingsDependency (public record) 2 · Manual hand-off (public record) 1 · at 3 companies
- Scheduling and capacity1 findingDependency (public record) 1 · at 1 company
- Customer data1 findingInformal channel (public record) 1 · at 1 company
- Governance and decision rights1 findingDependency (public record) 1 · at 1 company
- Product or service design1 findingDependency (public record) 1 · at 1 company
- Strategy and goals1 findingBottleneck (public record) 1 · at 1 company
- Core system of record1 findingDependency (public record) 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product53%
- marketplace35%
- subscription12%
Size
- 1000+ people41%
- 11-50 people18%
- 201-500 people12%
- 501-1000 people12%
Region
- United States82%
- France6%
- Singapore / United States6%
Instances
The 17 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.