Product or service design → suppliers and partners
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 43
- Of their industry
- 41%
The pattern
What every instance has, in order
- ProcessProduct or service designin 100% of instancesmoney
- PeopleSuppliers and partnersin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Sales
42%
18
Customer service and support
35%
15
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners15 findingsDependency 13 · Dependency (public record) 1 · Manual hand-off (public record) 1 · at 15 companies
- Sales5 findingsDependency 4 · Manual hand-off 1 · at 5 companies
- Production or delivery3 findingsDependency 2 · Bottleneck 1 · at 3 companies
- Customer onboarding2 findingsDependency 1 · Manual hand-off 1 · at 2 companies
- Product or service design2 findingsDependency 1 · Dependency (public record) 1 · at 2 companies
- Security and access2 findingsDependency 1 · Workaround 1 · at 2 companies
- Customer service and support2 findingsDependency 1 · Informal channel 1 · at 2 companies
- Billing and invoicing1 findingDependency (public record) 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- marketplace19%
- product19%
- subscription19%
- service2%
Size
- 1000+ people23%
- 201-500 people12%
- 11-50 people7%
- 501-1000 people7%
- 51-200 people5%
Region
- United States60%
- China7%
- San Francisco, United States5%
- Bay Area, CA and Amsterdam, NL2%
- London, England2%
- New York, Stockholm, San Francisco, London2%
Instances
The 43 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.