System Atlas
Atlas
Constructs/Knowledge

Pricing → product or service design

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Within one industryHolds in Cloud, data centre and data platform providers. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
38
Of their industry
55%
The pattern
What every instance has, in order
  1. Decisions
    Pricing
    in 100% of instances
    control
  2. Process
    Product or service design
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 2
At least 90% have it
Process1
Product or service design
100%
38
Decisions1
Pricing
100%
38
Variant 28
20 to 80%: where they differ · Members
People5
Suppliers and partners
68%
26
Customer service and support
50%
19
Sales
45%
17
Account management
24%
9
Site and operations engineers
24%
9
Process8
Production or delivery
58%
22
Billing and invoicing
55%
21
Hiring
55%
21
Customer onboarding
39%
15
Quality control
34%
13
Uptime and incident response
24%
9
Scheduling and capacity
24%
9
Proposals and quoting
21%
8
Software4
Usage metering and billing
42%
16
Core system of record
34%
13
Integrations
34%
13
Network and interconnection
26%
10
Data4
Customer data
53%
20
Reporting and dashboards
37%
14
Regions and availability zones
34%
13
Legal and contracts administration
29%
11
Decisions7
Security and access
76%
29
Policies and culture
71%
27
Regulatory compliance
66%
25
Governance and decision rights
61%
23
Contracts
45%
17
Security certifications and audits
37%
14
Data residency and sovereignty
24%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Suppliers and partners8 findings
    Dependency 7 · Manual hand-off (public record) 1 · at 8 companies
  • Sales4 findings
    Dependency 2 · Manual hand-off 2 · at 4 companies
  • Customer service and support3 findings
    Informal channel 2 · Dependency 1 · at 3 companies
  • Scheduling and capacity2 findings
    Dependency (public record) 2 · at 2 companies
  • Customer onboarding2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Production or delivery2 findings
    Dependency 1 · Tacit rule 1 · at 2 companies
  • Uptime and incident response2 findings
    Dependency 2 · at 2 companies
  • Product or service design2 findings
    Dependency 1 · Dependency (public record) 1 · at 2 companies
Seen across
Where it holds
Business model
  • subscription26%
  • product16%
  • marketplace8%
  • service3%
Size
  • 1000+ people18%
  • 11-50 people8%
  • 501-1000 people8%
  • 51-200 people8%
  • 201-500 people5%
Region
  • United States63%
  • San Francisco, United States5%
  • Bay Area, CA and Amsterdam, NL3%
  • France3%
  • London, England3%
  • New York, Stockholm, San Francisco, London3%
Instances
The 38 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member