Product or service design → production or delivery (work flow)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Suppliers and partners12 findings
  Dependency 11 · Workaround 1 · at 10 companies
• Production or delivery8 findings
  Dependency 3 · Bottleneck 2 · Manual hand-off 2 · Tacit rule 1 · at 8 companies
• Sales7 findings
  Manual hand-off 3 · Dependency 2 · Informal channel 2 · at 7 companies
• Customer onboarding4 findings
  Dependency 4 · at 3 companies
• Pricing4 findings
  Dependency 2 · Tacit rule 2 · at 4 companies
• Quality control4 findings
  Dependency 3 · Manual hand-off 1 · at 4 companies
• Hiring3 findings
  Bottleneck 1 · Dependency 1 · Informal channel 1 · at 3 companies
• Customer service and support3 findings
  Dependency 1 · Informal channel 1 · Tacit rule 1 · at 3 companies