Lead generation → pricing → sales → product or service design (+6)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 10
- Of their industry
- 15%
The pattern
What every instance has, in order
- ProcessLead generationin 100% of instancesthen
- DecisionsPricingin 90% of instancesinformation
- PeopleSalesin 90% of instancesthen
- ProcessProduct or service designin 100% of instanceswork
- ProcessProduction or deliveryin 100% of instancesthen
- ProcessLogistics and fulfilmentin 100% of instancesthen
- ProcessHiringin 100% of instancesthen
- DecisionsPolicies and culturein 100% of instancesthen
- DecisionsStrategy and goalsin 90% of instancescontrol
- DecisionsMarket and positioningin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Lead generation
100%
10
Product or service design
100%
10
Production or delivery
100%
10
Logistics and fulfilment
100%
10
Hiring
100%
10
Org structure
80%
8
Suppliers and partners
70%
7
Customer service and support
70%
7
Account management
30%
3
Customer onboarding
70%
7
Pretraining and fine-tuning runs
50%
5
Billing and invoicing
50%
5
Onboarding and training
50%
5
Evaluation and red-teaming
40%
4
Uptime and incidents
30%
3
Learning and improvement
30%
3
Proposals and quoting
20%
2
Quality control
20%
2
Inventory and assets
30%
3
Compute capacity
30%
3
Training data acquisition and licensing
30%
3
Data management
20%
2
Usage pricing and metering
80%
8
Security and access
80%
8
Regulatory compliance
80%
8
Data protection and security assurance
70%
7
Model release and versioning
60%
6
Contracts
50%
5
Performance and pay
50%
5
Health, safety and environment
50%
5
Usage policies and model documentation
50%
5
Governance and decision rights
30%
3
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales7 findingsManual hand-off 5 · Dependency 2 · at 6 companies
- Suppliers and partners4 findingsDependency 4 · at 4 companies
- Customer onboarding3 findingsDependency 3 · at 3 companies
- Usage policies and model documentation3 findingsTacit rule 2 · Dependency 1 · at 2 companies
- Health, safety and environment2 findingsManual hand-off 1 · Workaround 1 · at 2 companies
- Billing and invoicing1 findingManual hand-off 1 · at 1 company
- Regulatory compliance1 findingDependency 1 · at 1 company
- Compute capacity1 findingBottleneck 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product10%
Size
- 201-500 people20%
- 11-50 people10%
- 51-200 people10%
Region
- North America20%
- United States20%
- Canada10%
- Germany / United States10%
- Remote-first; offices in Austin, San Francisco and London10%
- San Francisco, CA10%
Instances
The 10 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.