System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → customer service and support

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 24 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
70
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    money
  2. Process
    Lead generation
    in 100% of instances
    then
  3. People
    Customer service and support
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
70
Process1
Lead generation
100%
70
Decisions1
Market and positioning
100%
70
Variant 31
20 to 80%: where they differ · Members
People4
Sales
74%
52
Org structure
73%
51
Suppliers and partners
53%
37
Account management
29%
20
Process9
Production or delivery
79%
55
Hiring
70%
49
Customer onboarding
59%
41
Billing and invoicing
31%
22
Quality control
29%
20
Learning and improvement
29%
20
Logistics and fulfilment
26%
18
Proposals and quoting
24%
17
Onboarding and training
20%
14
Software4
Integrations
30%
21
Usage metering and billing
23%
16
Inference serving
20%
14
Systems: tools and data
20%
14
Data2
Inventory and assets
30%
21
Data management
24%
17
Decisions12
Strategy and goals
79%
55
Pricing
74%
52
Policies and culture
70%
49
Security and access
60%
42
Regulatory compliance
60%
42
Contracts
57%
40
Governance and decision rights
37%
26
Data protection and security assurance
26%
18
Performance and pay
21%
15
Usage pricing and metering
21%
15
Security certifications and audits
21%
15
Health, safety and environment
20%
14
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales27 findings
    Manual hand-off 13 · Dependency 7 · Bottleneck 4 · Informal channel 2 · Tacit rule 1 · at 25 companies
  • Production or delivery16 findings
    Dependency 10 · Bottleneck 2 · Tacit rule 2 · Manual hand-off 1 · Workaround 1 · at 14 companies
  • Suppliers and partners16 findings
    Dependency 14 · Manual hand-off (public record) 1 · Workaround 1 · at 15 companies
  • Customer service and support15 findings
    Informal channel 4 · Tacit rule 4 · Dependency 3 · Manual hand-off 3 · Workaround 1 · at 14 companies
  • Pricing10 findings
    Tacit rule 5 · Manual hand-off 4 · Dependency 1 · at 10 companies
  • Customer onboarding6 findings
    Dependency 4 · Manual hand-off 2 · at 6 companies
  • Hiring5 findings
    Dependency 3 · Bottleneck 1 · Manual hand-off 1 · at 5 companies
  • Quality control5 findings
    Dependency 5 · at 5 companies
Seen across
Where it holds
Business model
  • subscription9%
  • product6%
  • service1%
Size
  • 1000+ people7%
  • 51-200 people7%
  • 11-50 people4%
  • 501-1000 people4%
  • 201-500 people3%
Region
  • United States33%
  • United Kingdom7%
  • France6%
  • San Francisco, United States4%
  • Germany3%
  • Japan3%
Instances
The 70 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member