Market and positioning → inventory and assets → customer service and support

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Customer service and support13 findings
  Dependency 4 · Tacit rule 3 · Bottleneck 2 · Informal channel 2 · Manual hand-off 2 · at 12 companies
• Sales9 findings
  Manual hand-off 7 · Dependency 2 · at 9 companies
• Suppliers and partners8 findings
  Dependency 8 · at 8 companies
• Inventory and assets5 findings
  Dependency 3 · Bottleneck 2 · at 4 companies
• Pricing5 findings
  Tacit rule 3 · Manual hand-off 2 · at 5 companies
• Core system of record5 findings
  Dependency 4 · Workaround 1 · at 5 companies
• Customer onboarding4 findings
  Dependency 2 · Manual hand-off 1 · Tacit rule 1 · at 3 companies
• Regulatory compliance3 findings
  Dependency 2 · Bottleneck 1 · at 3 companies