System Atlas
Atlas
Constructs/Process

Market and positioning → customer service and support → hiring

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 22 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
59
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    then
  2. People
    Customer service and support
    in 100% of instances
    then
  3. Process
    Hiring
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
59
Process1
Hiring
100%
59
Decisions1
Market and positioning
98%
58
Variant 26
20 to 80%: where they differ · Members
People4
Org structure
78%
46
Sales
68%
40
Suppliers and partners
59%
35
Account management
31%
18
Process8
Production or delivery
80%
47
Customer onboarding
58%
34
Quality control
37%
22
Billing and invoicing
31%
18
Learning and improvement
31%
18
Onboarding and training
24%
14
Proposals and quoting
22%
13
Logistics and fulfilment
22%
13
Software4
Integrations
32%
19
Inference serving
20%
12
Systems: tools and data
20%
12
Communication tools
20%
12
Data2
Inventory and assets
31%
18
Data management
31%
18
Decisions8
Pricing
71%
42
Regulatory compliance
63%
37
Security and access
56%
33
Contracts
53%
31
Governance and decision rights
49%
29
Data protection and security assurance
29%
17
Performance and pay
24%
14
Usage pricing and metering
24%
14
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales23 findings
    Manual hand-off 11 · Dependency 7 · Bottleneck 2 · Informal channel 2 · Tacit rule 1 · at 21 companies
  • Suppliers and partners15 findings
    Dependency 13 · Manual hand-off (public record) 1 · Workaround 1 · at 14 companies
  • Production or delivery9 findings
    Dependency 7 · Bottleneck 1 · Tacit rule 1 · at 9 companies
  • Hiring8 findings
    Dependency 3 · Tacit rule 2 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 8 companies
  • Customer service and support8 findings
    Dependency 3 · Informal channel 2 · Tacit rule 2 · Workaround 1 · at 8 companies
  • Pricing7 findings
    Tacit rule 4 · Manual hand-off 3 · at 7 companies
  • Customer onboarding4 findings
    Dependency 2 · Manual hand-off 2 · at 4 companies
  • Org structure4 findings
    Bottleneck (public record) 1 · Dependency (public record) 1 · Manual hand-off 1 · Tacit rule 1 · at 4 companies
Seen across
Where it holds
Business model
  • product7%
  • subscription7%
  • marketplace2%
Size
  • 1000+ people10%
  • 501-1000 people7%
  • 11-50 people5%
  • 201-500 people5%
  • 51-200 people5%
Region
  • United States34%
  • Germany8%
  • France7%
  • San Francisco, United States5%
  • Switzerland5%
  • United Kingdom5%
Instances
The 59 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member