System Atlas
Atlas
Constructs/Knowledge

Market and positioning → lead generation → customer service and support → hiring (+2)

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 13 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
36
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    money
  2. Process
    Lead generation
    in 92% of instances
    then
  3. People
    Customer service and support
    in 100% of instances
    then
  4. Process
    Hiring
    in 100% of instances
    then
  5. Decisions
    Security and access
    in 100% of instances
    then
  6. Decisions
    Strategy and goals
    in 92% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 6
At least 90% have it
People1
Customer service and support
100%
36
Process2
Lead generation
92%
33
Hiring
100%
36
Decisions3
Market and positioning
100%
36
Security and access
100%
36
Strategy and goals
92%
33
Variant 26
20 to 80%: where they differ · Members
People5
Sales
78%
28
Org structure
78%
28
Suppliers and partners
72%
26
Account management
33%
12
Site and operations engineers
25%
9
Process8
Customer onboarding
61%
22
Billing and invoicing
36%
13
Learning and improvement
33%
12
Quality control
31%
11
Uptime and incident response
25%
9
Proposals and quoting
22%
8
Logistics and fulfilment
22%
8
Uptime and incidents
22%
8
Software3
Integrations
42%
15
Usage metering and billing
31%
11
Network and interconnection
25%
9
Data3
Inventory and assets
31%
11
Regions and availability zones
28%
10
Data management
25%
9
Decisions7
Regulatory compliance
67%
24
Contracts
61%
22
Governance and decision rights
39%
14
Performance and pay
36%
13
Data protection and security assurance
31%
11
Security certifications and audits
28%
10
Usage pricing and metering
25%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales15 findings
    Manual hand-off 9 · Dependency 5 · Tacit rule 1 · at 14 companies
  • Suppliers and partners12 findings
    Dependency 10 · Manual hand-off (public record) 1 · Workaround 1 · at 11 companies
  • Customer service and support8 findings
    Dependency 3 · Tacit rule 3 · Informal channel 1 · Workaround 1 · at 8 companies
  • Customer onboarding2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Hiring2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Uptime and incident response2 findings
    Dependency 2 · at 2 companies
  • Org structure2 findings
    Bottleneck 1 · Tacit rule 1 · at 2 companies
  • Security and access2 findings
    Dependency 1 · Workaround 1 · at 2 companies
Seen across
Where it holds
Business model
  • subscription11%
Size
  • 1000+ people11%
  • 501-1000 people11%
  • 51-200 people6%
  • 11-50 people3%
  • 201-500 people3%
Region
  • United States42%
  • San Francisco, United States8%
  • North America6%
  • United Kingdom6%
  • Bay Area, CA and Amsterdam, NL3%
  • Canada3%
Instances
The 36 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member