System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → sales → customer service and support (+2)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 16 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
42
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 95% of instances
    then
  2. Process
    Lead generation
    in 95% of instances
    information
  3. People
    Sales
    in 100% of instances
    then
  4. People
    Customer service and support
    in 100% of instances
    then
  5. Process
    Hiring
    in 100% of instances
    then
  6. Decisions
    Strategy and goals
    in 90% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 6
At least 90% have it
People2
Sales
100%
42
Customer service and support
100%
42
Process2
Lead generation
95%
40
Hiring
100%
42
Decisions2
Market and positioning
95%
40
Strategy and goals
90%
38
Variant 26
20 to 80%: where they differ · Members
People3
Org structure
76%
32
Suppliers and partners
60%
25
Account management
33%
14
Process7
Customer onboarding
69%
29
Learning and improvement
38%
16
Billing and invoicing
33%
14
Quality control
31%
13
Logistics and fulfilment
29%
12
Proposals and quoting
24%
10
Onboarding and training
24%
10
Software3
Integrations
36%
15
Inference serving
29%
12
Usage metering and billing
24%
10
Data3
Inventory and assets
26%
11
Data management
26%
11
Regions and availability zones
21%
9
Decisions10
Pricing
76%
32
Security and access
67%
28
Regulatory compliance
60%
25
Contracts
57%
24
Governance and decision rights
36%
15
Data protection and security assurance
36%
15
Usage pricing and metering
33%
14
Performance and pay
31%
13
Health, safety and environment
29%
12
Security certifications and audits
24%
10
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales23 findings
    Manual hand-off 11 · Dependency 7 · Bottleneck 2 · Informal channel 2 · Tacit rule 1 · at 21 companies
  • Suppliers and partners11 findings
    Dependency 11 · at 11 companies
  • Customer service and support9 findings
    Dependency 3 · Informal channel 3 · Tacit rule 2 · Workaround 1 · at 9 companies
  • Hiring5 findings
    Dependency 2 · Informal channel 1 · Manual hand-off 1 · Tacit rule 1 · at 5 companies
  • Pricing5 findings
    Manual hand-off 3 · Tacit rule 2 · at 5 companies
  • Health, safety and environment4 findings
    Manual hand-off 2 · Workaround 2 · at 4 companies
  • Customer onboarding3 findings
    Dependency 2 · Manual hand-off 1 · at 3 companies
  • Org structure3 findings
    Bottleneck 1 · Dependency 1 · Tacit rule 1 · at 3 companies
Seen across
Where it holds
Business model
  • subscription7%
  • product5%
  • service2%
Size
  • 1000+ people7%
  • 51-200 people7%
  • 501-1000 people5%
  • 11-50 people2%
  • 201-500 people2%
Region
  • United States36%
  • San Francisco, United States7%
  • France5%
  • Germany5%
  • Japan5%
  • North America5%
Instances
The 42 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member