System Atlas
Atlas
Constructs/Knowledge

Market and positioning → pricing → customer service and support → hiring

How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.

Cross-industryRun by organizations in 18 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
45
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    then
  2. Decisions
    Pricing
    in 100% of instances
    then
  3. People
    Customer service and support
    in 100% of instances
    then
  4. Process
    Hiring
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 4
At least 90% have it
People1
Customer service and support
100%
45
Process1
Hiring
100%
45
Decisions2
Market and positioning
98%
44
Pricing
100%
45
Variant 29
20 to 80%: where they differ · Members
People5
Org structure
76%
34
Sales
73%
33
Suppliers and partners
69%
31
Account management
33%
15
Site and operations engineers
20%
9
Process6
Customer onboarding
60%
27
Billing and invoicing
40%
18
Quality control
38%
17
Learning and improvement
31%
14
Logistics and fulfilment
29%
13
Proposals and quoting
24%
11
Software3
Integrations
36%
16
Usage metering and billing
24%
11
Inference serving
22%
10
Data5
Inventory and assets
27%
12
Data management
22%
10
Customer data
20%
9
Regions and availability zones
20%
9
Legal and contracts administration
20%
9
Decisions10
Policies and culture
78%
35
Regulatory compliance
69%
31
Security and access
64%
29
Contracts
60%
27
Governance and decision rights
44%
20
Data protection and security assurance
31%
14
Performance and pay
29%
13
Usage pricing and metering
29%
13
Security certifications and audits
22%
10
Health, safety and environment
20%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales16 findings
    Manual hand-off 8 · Dependency 6 · Bottleneck 1 · Tacit rule 1 · at 15 companies
  • Suppliers and partners13 findings
    Dependency 12 · Manual hand-off (public record) 1 · at 13 companies
  • Hiring7 findings
    Dependency 3 · Informal channel 2 · Bottleneck 1 · Manual hand-off 1 · at 7 companies
  • Pricing7 findings
    Tacit rule 4 · Manual hand-off 3 · at 7 companies
  • Customer service and support7 findings
    Dependency 3 · Tacit rule 3 · Informal channel 1 · at 7 companies
  • Health, safety and environment3 findings
    Workaround 2 · Manual hand-off 1 · at 3 companies
  • Org structure3 findings
    Bottleneck (public record) 1 · Dependency (public record) 1 · Tacit rule 1 · at 3 companies
  • Quality control3 findings
    Dependency 3 · at 3 companies
Seen across
Where it holds
Business model
  • product9%
  • subscription9%
  • service2%
Size
  • 1000+ people7%
  • 11-50 people7%
  • 501-1000 people7%
  • 51-200 people7%
  • 201-500 people2%
Region
  • United States38%
  • San Francisco, United States7%
  • France4%
  • Japan4%
  • North America4%
  • Switzerland4%
Instances
The 45 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member