System Atlas

Hiring → policies and culture → market and positioning → product or service design (+1)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 13 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

Organizations running it
38
Of their industry
0%
The pattern
What every instance has, in order
  1. Process
    Hiring
    in 100% of instances
    then
  2. Decisions
    Policies and culture
    in 100% of instances
    then
  3. Decisions
    Market and positioning
    in 97% of instances
    then
  4. Process
    Product or service design
    in 97% of instances
    work
  5. Process
    Quality control
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
Element
Share of instances
Companies
Invariant 5
At least 90% have it
Process3
Hiring
100%
38
Product or service design
97%
37
Quality control
100%
38
Decisions2
Policies and culture
100%
38
Market and positioning
97%
37
Variant 21
20 to 80%: where they differ · Members
People4
Suppliers and partners
63%
24
Sales
50%
19
Customer service and support
50%
19
Account management
24%
9
Process4
Production or delivery
66%
25
Customer onboarding
45%
17
Learning and improvement
34%
13
Billing and invoicing
29%
11
Software1
Integrations
39%
15
Data4
Reporting and dashboards
39%
15
Customer data
32%
12
Data management
29%
11
Inventory and assets
21%
8
Decisions8
Strategy and goals
76%
29
Regulatory compliance
68%
26
Pricing
61%
23
Governance and decision rights
61%
23
Contracts
42%
16
Security and access
37%
14
Budgeting and forecasting
32%
12
Performance and pay
24%
9
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Suppliers and partners10 findings
    Dependency 7 · Dependency (public record) 1 · Manual hand-off (public record) 1 · Workaround 1 · at 8 companies
  • Hiring9 findings
    Tacit rule 4 · Bottleneck 2 · Dependency 2 · Manual hand-off 1 · at 8 companies
  • Sales8 findings
    Manual hand-off 4 · Dependency 3 · Bottleneck 1 · at 7 companies
  • Customer onboarding6 findings
    Dependency 5 · Bottleneck 1 · at 5 companies
  • Quality control6 findings
    Dependency 6 · at 6 companies
  • Pricing5 findings
    Manual hand-off 2 · Tacit rule 2 · Dependency 1 · at 5 companies
  • Production or delivery3 findings
    Bottleneck 1 · Dependency 1 · Manual hand-off 1 · at 3 companies
  • Product or service design3 findings
    Dependency 1 · Dependency (public record) 1 · Informal channel 1 · at 3 companies
Seen across
Where it holds
Business model
  • product18%
  • marketplace16%
  • subscription3%
Size
  • 1000+ people26%
  • 201-500 people8%
  • 501-1000 people8%
  • 11-50 people3%
  • 51-200 people3%
Region
  • United States58%
  • Switzerland8%
  • France5%
  • San Francisco, United States5%
  • Colorado, USA (headquarters); Oxfordshire, United Kingdom3%
  • Global, remote-first3%
Instances
The 38 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.