Market and positioning → hiring → lead generation → sales
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 18 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 58
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 97% of instancesthen
- ProcessHiringin 100% of instancesthen
- ProcessLead generationin 100% of instancesinformation
- PeopleSalesin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Org structure
76%
44
Customer service and support
71%
41
Suppliers and partners
60%
35
Account management
29%
17
Production or delivery
78%
45
Customer onboarding
64%
37
Learning and improvement
34%
20
Quality control
33%
19
Logistics and fulfilment
31%
18
Billing and invoicing
29%
17
Onboarding and training
28%
16
Proposals and quoting
21%
12
Data management
22%
13
Legal and contracts administration
22%
13
Inventory and assets
21%
12
Customer data
21%
12
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales26 findingsManual hand-off 13 · Dependency 8 · Bottleneck 2 · Informal channel 2 · Tacit rule 1 · at 24 companies
- Suppliers and partners18 findingsDependency 18 · at 17 companies
- Customer onboarding10 findingsDependency 8 · Bottleneck 1 · Manual hand-off 1 · at 9 companies
- Production or delivery8 findingsDependency 6 · Manual hand-off 1 · Tacit rule 1 · at 8 companies
- Customer service and support8 findingsDependency 3 · Informal channel 2 · Tacit rule 2 · Workaround 1 · at 8 companies
- Pricing6 findingsManual hand-off 3 · Tacit rule 2 · Dependency 1 · at 6 companies
- Health, safety and environment5 findingsManual hand-off 2 · Workaround 2 · Dependency 1 · at 5 companies
- Logistics and fulfilment4 findingsDependency 3 · Manual hand-off 1 · at 3 companies
Seen across
Where it holds
Industries
Business model
- product10%
- subscription7%
- asset2%
- marketplace2%
Size
- 1000+ people19%
- 51-200 people9%
- 201-500 people7%
- 501-1000 people3%
- 11-50 people2%
Region
- United States43%
- San Francisco, United States7%
- United Kingdom5%
- Canada3%
- France3%
- Germany3%
Instances
The 58 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.