Governance and decision rights → pricing → product or service design → customer data (+1)
How information is recorded, decided on and fed back. Mostly data and decisions, with information fed back.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 25
- Of their industry
- 11%
The pattern
What every instance has, in order
- DecisionsGovernance and decision rightsin 100% of instancesthen
- DecisionsPricingin 100% of instancescontrol
- ProcessProduct or service designin 96% of instancesinformation
- DataCustomer datain 100% of instanceswork
- PeopleOrg structurein 96% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Account management
28%
7
Sales
20%
5
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Org structure3 findingsBottleneck (public record) 1 · Dependency (public record) 1 · Informal channel (public record) 1 · at 3 companies
- Scheduling and capacity2 findingsDependency (public record) 2 · at 2 companies
- Governance and decision rights2 findingsDependency (public record) 1 · Tacit rule (public record) 1 · at 2 companies
- Account management1 findingDependency (public record) 1 · at 1 company
- Communication tools1 findingWorkaround (public record) 1 · at 1 company
- Customer data1 findingInformal channel (public record) 1 · at 1 company
- Production or delivery1 findingBottleneck (public record) 1 · at 1 company
- Integrations1 findingDependency (public record) 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product48%
- subscription32%
- marketplace16%
- service4%
Size
- 1000+ people24%
- 11-50 people20%
- 501-1000 people12%
- 51-200 people12%
- 201-500 people8%
Region
- United States76%
- France4%
- Germany4%
- India4%
- New Zealand4%
- Singapore4%
Instances
The 25 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.