Product or service design → org structure → governance and decision rights
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Within one industryHolds in Information & media. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 39
- Of their industry
- 17%
The pattern
What every instance has, in order
- ProcessProduct or service designin 97% of instancesthen
- PeopleOrg structurein 100% of instancesmoney
- DecisionsGovernance and decision rightsin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Lead generation
59%
23
Quality control
51%
20
Hiring
46%
18
Billing and invoicing
41%
16
Production or delivery
38%
15
Scheduling and capacity
33%
13
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Suppliers and partners4 findingsDependency (public record) 3 · Manual hand-off (public record) 1 · at 4 companies
- Org structure3 findingsBottleneck (public record) 1 · Dependency (public record) 1 · Informal channel (public record) 1 · at 3 companies
- Scheduling and capacity2 findingsDependency (public record) 2 · at 2 companies
- Governance and decision rights2 findingsDependency (public record) 1 · Tacit rule (public record) 1 · at 2 companies
- Account management1 findingDependency (public record) 1 · at 1 company
- Billing and invoicing1 findingDependency (public record) 1 · at 1 company
- Communication tools1 findingWorkaround (public record) 1 · at 1 company
- Production or delivery1 findingBottleneck (public record) 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product49%
- marketplace23%
- subscription21%
- service5%
Size
- 1000+ people46%
- 11-50 people13%
- 201-500 people8%
- 501-1000 people8%
- 51-200 people8%
Region
- United States67%
- China5%
- South Korea5%
- France3%
- Germany3%
- India3%
Instances
The 39 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.