System Atlas
Atlas
Constructs/Process

Market and positioning → production or delivery → customer service and support

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 25 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
68
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 94% of instances
    then
  2. Process
    Production or delivery
    in 100% of instances
    then
  3. People
    Customer service and support
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
68
Process1
Production or delivery
100%
68
Decisions1
Market and positioning
94%
64
Variant 30
20 to 80%: where they differ · Members
People4
Org structure
69%
47
Sales
66%
45
Suppliers and partners
59%
40
Account management
25%
17
Process9
Lead generation
79%
54
Hiring
65%
44
Customer onboarding
57%
39
Billing and invoicing
31%
21
Learning and improvement
31%
21
Logistics and fulfilment
28%
19
Quality control
26%
18
Proposals and quoting
22%
15
Onboarding and training
21%
14
Software4
Integrations
34%
23
Inference serving
21%
14
Systems: tools and data
21%
14
Usage metering and billing
21%
14
Data2
Inventory and assets
28%
19
Data management
25%
17
Decisions11
Strategy and goals
76%
52
Pricing
68%
46
Regulatory compliance
62%
42
Policies and culture
60%
41
Security and access
54%
37
Contracts
53%
36
Governance and decision rights
38%
26
Data protection and security assurance
28%
19
Usage pricing and metering
25%
17
Performance and pay
21%
14
Security certifications and audits
21%
14
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales23 findings
    Manual hand-off 12 · Dependency 6 · Bottleneck 3 · Informal channel 2 · at 22 companies
  • Suppliers and partners17 findings
    Dependency 16 · Workaround 1 · at 16 companies
  • Production or delivery16 findings
    Dependency 9 · Bottleneck 2 · Tacit rule 2 · Bottleneck (public record) 1 · Manual hand-off 1 · Workaround 1 · at 14 companies
  • Customer service and support13 findings
    Informal channel 4 · Dependency 3 · Manual hand-off 3 · Tacit rule 2 · Workaround 1 · at 12 companies
  • Pricing8 findings
    Tacit rule 5 · Manual hand-off 3 · at 8 companies
  • Customer onboarding6 findings
    Dependency 3 · Manual hand-off 2 · Tacit rule 1 · at 5 companies
  • Hiring6 findings
    Dependency 3 · Bottleneck 1 · Informal channel 1 · Manual hand-off 1 · at 6 companies
  • Quality control4 findings
    Dependency 4 · at 4 companies
Seen across
Where it holds
Business model
  • subscription6%
  • product4%
  • service4%
Size
  • 1000+ people10%
  • 11-50 people7%
  • 51-200 people6%
  • 201-500 people3%
  • 501-1000 people1%
Region
  • United States37%
  • United Kingdom6%
  • France4%
  • San Francisco, United States4%
  • Switzerland4%
  • North America3%
Instances
The 68 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member