Market and positioning → lead generation → policies and culture → product or service design (+1)
Workflows that drive an outcome from step to step. Process steps that hand work to each other.
Cross-industryRun by organizations in 8 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.
- Organizations running it
- 16
- Of their industry
- 0%
The pattern
What every instance has, in order
- DecisionsMarket and positioningin 94% of instancesmoney
- ProcessLead generationin 94% of instancesthen
- DecisionsPolicies and culturein 100% of instancesthen
- ProcessProduct or service designin 94% of instanceswork
- ProcessProduction or deliveryin 100% of instances
Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.
Structure
Element
Share of instances
Companies
Suppliers and partners
69%
11
Sales
63%
10
Customer service and support
44%
7
Variant · where they differ
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Couplings · what comes together
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.
Entropy
Where it runs rough
Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.
- Sales5 findingsManual hand-off 3 · Dependency 1 · Informal channel 1 · at 4 companies
- Production or delivery4 findingsDependency 3 · Manual hand-off 1 · at 4 companies
- Pricing3 findingsManual hand-off 2 · Tacit rule 1 · at 3 companies
- Customer onboarding2 findingsDependency 2 · at 2 companies
- Suppliers and partners2 findingsDependency 2 · at 2 companies
- Billing and invoicing1 findingManual hand-off 1 · at 1 company
- Hiring1 findingDependency 1 · at 1 company
- Licences and registrations1 findingDependency 1 · at 1 company
Seen across
Where it holds
Industries
Business model
- product31%
- subscription19%
- asset6%
- project6%
Size
- 201-500 people19%
- 1000+ people6%
- 11-50 people6%
- 51-200 people6%
Region
- United States38%
- Canada6%
- Denver, Colorado, United States6%
- France6%
- Germany / United States6%
- Japan (headquartered in Tokyo), with offices in the UK, United States, France and Israel6%
Instances
The 16 companies it was seen at
Member
Variants, couplings and instances
Every level, number, source and dimension: Member, $300 a year.