Policies and culture → market and positioning → lead generation → product or service design (+1)

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

• Sales21 findings
  Manual hand-off 11 · Dependency 7 · Informal channel 2 · Bottleneck 1 · at 20 companies
• Suppliers and partners19 findings
  Dependency 18 · Workaround 1 · at 17 companies
• Production or delivery18 findings
  Dependency 13 · Manual hand-off 3 · Bottleneck 1 · Tacit rule 1 · at 16 companies
• Customer onboarding11 findings
  Dependency 8 · Manual hand-off 2 · Bottleneck 1 · at 10 companies
• Pricing9 findings
  Tacit rule 5 · Manual hand-off 3 · Dependency 1 · at 9 companies
• Customer service and support8 findings
  Dependency 2 · Informal channel 2 · Tacit rule 2 · Manual hand-off 1 · Workaround 1 · at 8 companies
• Quality control6 findings
  Dependency 6 · at 6 companies
• Product or service design5 findings
  Bottleneck 1 · Dependency 1 · Dependency (public record) 1 · Informal channel 1 · Tacit rule 1 · at 5 companies