System Atlas
Atlas
Constructs/Process

Product or service design → market and positioning → production or delivery → customer service and support (+1)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Within one industryHolds in Artificial intelligence. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
9
Of their industry
41%
The pattern
What every instance has, in order
  1. Process
    Product or service design
    in 100% of instances
    information
  2. Decisions
    Market and positioning
    in 100% of instances
    then
  3. Process
    Production or delivery
    in 100% of instances
    then
  4. People
    Customer service and support
    in 100% of instances
    then
  5. Decisions
    Data protection and security assurance
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 5
At least 90% have it
People1
Customer service and support
100%
9
Process2
Product or service design
100%
9
Production or delivery
100%
9
Decisions2
Market and positioning
100%
9
Data protection and security assurance
100%
9
Variant 27
20 to 80%: where they differ · Members
People3
Suppliers and partners
56%
5
Org structure
44%
4
Account management
33%
3
Process9
Customer onboarding
78%
7
Hiring
78%
7
Uptime and incidents
44%
4
Evaluation and red-teaming
44%
4
Billing and invoicing
33%
3
Quality control
22%
2
Logistics and fulfilment
22%
2
Onboarding and training
22%
2
Learning and improvement
22%
2
Software3
Inference serving
78%
7
Integrations
56%
5
Subscription billing
22%
2
Data3
Inventory and assets
33%
3
Compute capacity
33%
3
Data management
22%
2
Decisions9
Strategy and goals
78%
7
Policies and culture
67%
6
Security and access
56%
5
Regulatory compliance
56%
5
Contracts
44%
4
Performance and pay
22%
2
Health, safety and environment
22%
2
Governance and decision rights
22%
2
Usage policies and model documentation
22%
2
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Production or delivery2 findings
    Dependency 2 · at 2 companies
  • Inference serving2 findings
    Bottleneck 1 · Workaround 1 · at 1 company
  • Suppliers and partners2 findings
    Dependency 2 · at 2 companies
  • Data protection and security assurance1 finding
    Dependency (public record) 1 · at 1 company
  • Evaluation and red-teaming1 finding
    Dependency 1 · at 1 company
  • Hiring1 finding
    Dependency 1 · at 1 company
  • Health, safety and environment1 finding
    Workaround 1 · at 1 company
Seen across
Where it holds
Business model
  • subscription11%
Size
  • 51-200 people11%
Region
  • United States33%
  • New York, NY11%
  • Redwood City, California (HQ); offices in New York, Shanghai, London, Berlin and Singapore11%
  • Remote-first; offices in Austin, San Francisco and London11%
  • San Francisco11%
Instances
The 9 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member