System Atlas
Atlas
Constructs/Process

Market and positioning → customer service and support → customer onboarding

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 21 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
47
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 98% of instances
    then
  2. People
    Customer service and support
    in 100% of instances
    information
  3. Process
    Customer onboarding
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 3
At least 90% have it
People1
Customer service and support
100%
47
Process1
Customer onboarding
100%
47
Decisions1
Market and positioning
98%
46
Variant 28
20 to 80%: where they differ · Members
People4
Sales
77%
36
Org structure
77%
36
Suppliers and partners
51%
24
Account management
32%
15
Process7
Hiring
72%
34
Learning and improvement
36%
17
Logistics and fulfilment
32%
15
Quality control
28%
13
Billing and invoicing
28%
13
Onboarding and training
28%
13
Proposals and quoting
26%
12
Software4
Integrations
40%
19
Systems: tools and data
23%
11
Usage metering and billing
23%
11
Inference serving
21%
10
Data3
Inventory and assets
32%
15
Data management
28%
13
Customer data
21%
10
Decisions10
Pricing
74%
35
Policies and culture
64%
30
Regulatory compliance
64%
30
Contracts
57%
27
Security and access
51%
24
Governance and decision rights
40%
19
Data protection and security assurance
26%
12
Usage pricing and metering
23%
11
Health, safety and environment
21%
10
Security certifications and audits
21%
10
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales23 findings
    Manual hand-off 12 · Dependency 5 · Bottleneck 4 · Informal channel 2 · at 21 companies
  • Customer onboarding8 findings
    Dependency 5 · Manual hand-off 2 · Tacit rule 1 · at 7 companies
  • Suppliers and partners8 findings
    Dependency 8 · at 8 companies
  • Customer service and support7 findings
    Informal channel 3 · Tacit rule 2 · Dependency 1 · Manual hand-off 1 · at 7 companies
  • Pricing6 findings
    Manual hand-off 3 · Tacit rule 3 · at 6 companies
  • Quality control4 findings
    Dependency 4 · at 4 companies
  • Hiring3 findings
    Dependency 2 · Bottleneck 1 · at 3 companies
  • Health, safety and environment3 findings
    Manual hand-off 2 · Workaround 1 · at 3 companies
Seen across
Where it holds
Business model
  • product6%
  • subscription6%
  • service4%
Size
  • 1000+ people6%
  • 51-200 people6%
  • 501-1000 people4%
  • 201-500 people2%
Region
  • United States32%
  • France9%
  • United Kingdom6%
  • San Francisco, United States4%
  • Germany2%
  • Global (more than 60 countries/regions)2%
Instances
The 47 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member