System Atlas
Atlas
Constructs/Process

Market and positioning → product or service design → quality control → customer onboarding

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 12 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
23
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 100% of instances
    then
  2. Process
    Product or service design
    in 96% of instances
    then
  3. Process
    Quality control
    in 100% of instances
    material
  4. Process
    Customer onboarding
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 4
At least 90% have it
Process3
Product or service design
96%
22
Quality control
100%
23
Customer onboarding
100%
23
Decisions1
Market and positioning
100%
23
Variant 29
20 to 80%: where they differ · Members
People4
Sales
65%
15
Suppliers and partners
61%
14
Customer service and support
61%
14
Account management
26%
6
Process9
Lead generation
78%
18
Production or delivery
78%
18
Hiring
78%
18
Learning and improvement
39%
9
Logistics and fulfilment
30%
7
Onboarding and training
30%
7
Billing and invoicing
26%
6
Proposals and quoting
22%
5
Planning and scheduling
22%
5
Software2
Integrations
43%
10
Core system of record
26%
6
Data5
Reporting and dashboards
26%
6
Data management
26%
6
Inventory and assets
22%
5
Customer data
22%
5
Legal and contracts administration
22%
5
Decisions9
Policies and culture
74%
17
Strategy and goals
74%
17
Pricing
65%
15
Regulatory compliance
61%
14
Contracts
52%
12
Governance and decision rights
52%
12
Security and access
43%
10
Health, safety and environment
35%
8
Data protection and security assurance
22%
5
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Sales8 findings
    Manual hand-off 4 · Bottleneck 2 · Dependency 2 · at 7 companies
  • Customer onboarding6 findings
    Dependency 5 · Bottleneck 1 · at 5 companies
  • Quality control6 findings
    Dependency 4 · Bottleneck 1 · Manual hand-off 1 · at 6 companies
  • Pricing3 findings
    Manual hand-off 2 · Dependency 1 · at 3 companies
  • Billing and invoicing2 findings
    Dependency 1 · Manual hand-off 1 · at 2 companies
  • Hiring2 findings
    Bottleneck 1 · Dependency 1 · at 2 companies
  • Product or service design2 findings
    Informal channel 1 · Tacit rule 1 · at 2 companies
  • Planning and scheduling2 findings
    Tacit rule 2 · at 2 companies
Seen across
Where it holds
Business model
  • product13%
  • marketplace9%
Size
  • 1000+ people13%
  • 201-500 people4%
  • 501-1000 people4%
  • 51-200 people4%
Region
  • United States35%
  • France17%
  • Brazil4%
  • Colorado, USA (headquarters); Oxfordshire, United Kingdom4%
  • Japan4%
  • Los Angeles, California, United States4%
Instances
The 23 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member