System Atlas
Atlas
Constructs/Process

Market and positioning → lead generation → pricing → product or service design (+3)

Workflows that drive an outcome from step to step. Process steps that hand work to each other.

Cross-industryRun by organizations in 16 industries. Counted from public, sourced parts only; each organization below links to the parts it was counted on.

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Organizations running it
40
Of their industry
0%
The pattern
What every instance has, in order
  1. Decisions
    Market and positioning
    in 95% of instances
    then
  2. Process
    Lead generation
    in 93% of instances
    then
  3. Decisions
    Pricing
    in 100% of instances
    then
  4. Process
    Product or service design
    in 90% of instances
    work
  5. Process
    Customer onboarding
    in 100% of instances
    work
  6. Process
    Production or delivery
    in 90% of instances
    then
  7. People
    Customer service and support
    in 100% of instances

Coloured arrows: a flow of that type seen between the two at instance organizations. Grey arrows: order only.

Structure
GroupsLayersEverything
Element
Share of instances
Companies
Invariant 7
At least 90% have it
People1
Customer service and support
100%
40
Process4
Lead generation
93%
37
Product or service design
90%
36
Customer onboarding
100%
40
Production or delivery
90%
36
Decisions2
Market and positioning
95%
38
Pricing
100%
40
Variant 32
20 to 80%: where they differ · Members
People3
Org structure
75%
30
Suppliers and partners
63%
25
Account management
35%
14
Process9
Hiring
68%
27
Logistics and fulfilment
35%
14
Billing and invoicing
35%
14
Learning and improvement
35%
14
Proposals and quoting
30%
12
Quality control
25%
10
Onboarding and training
25%
10
Planning and scheduling
23%
9
Uptime and incidents
20%
8
Software3
Integrations
45%
18
Usage metering and billing
28%
11
Inference serving
23%
9
Data6
Inventory and assets
33%
13
Data management
25%
10
Legal and contracts administration
25%
10
Customer data
20%
8
Regions and availability zones
20%
8
Reporting and dashboards
20%
8
Decisions11
Strategy and goals
80%
32
Regulatory compliance
73%
29
Contracts
63%
25
Policies and culture
60%
24
Security and access
55%
22
Governance and decision rights
38%
15
Usage pricing and metering
28%
11
Data protection and security assurance
28%
11
Security certifications and audits
25%
10
Performance and pay
23%
9
Health, safety and environment
20%
8
Variant · where they differ
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Couplings · what comes together
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member
Entropy
Where it runs rough

Operating-reality findings at instance companies: workarounds, manual hand-offs, bottlenecks.

  • Production or delivery8 findings
    Dependency 5 · Bottleneck 1 · Manual hand-off 1 · Tacit rule 1 · at 8 companies
  • Suppliers and partners8 findings
    Dependency 8 · at 8 companies
  • Customer service and support8 findings
    Informal channel 3 · Tacit rule 2 · Bottleneck 1 · Dependency 1 · Manual hand-off 1 · at 8 companies
  • Pricing6 findings
    Manual hand-off 3 · Tacit rule 3 · at 6 companies
  • Customer onboarding4 findings
    Dependency 3 · Manual hand-off 1 · at 4 companies
  • Hiring4 findings
    Dependency 2 · Bottleneck 1 · Informal channel 1 · at 4 companies
  • Planning and scheduling3 findings
    Tacit rule 3 · at 3 companies
  • Health, safety and environment2 findings
    Manual hand-off 1 · Workaround 1 · at 2 companies
Seen across
Where it holds
Business model
  • subscription10%
  • product8%
  • service5%
  • marketplace3%
Size
  • 51-200 people8%
  • 1000+ people3%
  • 201-500 people3%
  • 501-1000 people3%
Region
  • United States33%
  • France5%
  • San Francisco, United States5%
  • United Kingdom5%
  • Argentina3%
  • Germany3%
Instances
The 40 companies it was seen at
Member
Variants, couplings and instances

Every level, number, source and dimension: Member, $300 a year.

See Member